BoVegas Casino - Player is struggling to log in to his account.

Cant login to account.I put lost password and it says i have no account So i try and setup account again and it says An account is allready active with my email.So its now over 8 mouths of no luck playing here.

Dear Ken,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have opened an account myself, and to log in, my username was requested. Did you try to contact the support and ask for their assistance? Casino has live chat available 24/7. I don’t recommend opening another account under the same email address: "BoVegas online casino allows only one active account per person, family, household address, email address, credit card number."

Please keep me updated. I’m looking forward to hearing from you. 

Best regards,

Petronela

I tryed but i wont let me.Anyway no biggie.If i cant play here thats fine.I have gone elsewhere to play..

Thank you very much Ken for providing all the necessary information. If you wish to carry on and try to resolve this issue, I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ken,

I would like to know if you wish to continue resolving this complaint. In case you are not interested (or you don't reply), I will close the complaint.

Hello Ken,

since you didn't reply again, I am closing this complaint.

Thank you for contacting Casino Guru and I hope you won't come across a problem like this again.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello Ken,

please let us know if you wish to continue resolving this case, because you asked for a reopen. I am setting the timer for another 7 days. After these 7 days I will close the complaint.

Thats fine.u guys arent worth asking for help.Im done playing online.To meny sites that screw u over

Ok Ken, I am closing this complaint. Thank you for contacting Casino Guru.