The player from United States has experienced technical problems while playing poker games. We’ve rejected this complaint in our system due to a lack of evidence.
Bovada Casino - Player has experienced technical glitches while playing.
Amount: $2,000
Bovada Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
Bovada Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Last two days I was playing poker cash games and tournaments and I started to notice that when I had the nut flush or straight my internet would disconnect every time for 2-3 minutes until the hand was over I could play again.Then slots isn’t paying to there rules I’ve tried to contact them to response on the forum or chat.Today I found not there not licensed by a regulatory authority even they say they are.Since the site went down a couple of weeks ago there’s just a lot issues with the software they have and they take no liability when you bring it to them when it’s a big amount anything under 20-30 dollars they’ll refund no problem.
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2 years ago
Dear Francisco,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
I do apologize but without supporting evidence we won't be able to confront the casino and proceed with this case.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
