Boomerang Casino - Player didn’t receive the first deposit bonus.

They did not give me my first deposit bonus. They claimed that I have received many bonuses while this is my first time playing at their casino. Meanwhile, they sent me an offer via email stating that I would get a 100% first deposit bonus and 200 free spins. But it all turned out to be lies. 😂😂😂

Dear TasosPanik,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly did you register at the casino?

Have you claimed any no-deposit bonuses from the casino before?

Have you made any deposits in this casino in the past?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Registration was 21st of August and deposit the same in the past I have never made a deposit at this casino no verification has been done it was only the first few days I played

I have checked the casino's Welcome Bonus Terms and Conditions and this is what I found:

5. The bonus will be credited immediately after a successful qualifying deposit. If it is not credited, you need to contact us via Live Chat or email at support@boomerang-casino.com.

6. The Welcome bonus can only be claimed before any bets are made with the qualifying deposit.

7. A withdrawal request before claiming the bonus or after the bonus is activated will void the bonus eligibility.

8. Deposits made with Neteller or Skrill do not qualify for this promotion.

Do I understand correctly that your bonus was not added after your first deposit? Have you contacted support about it?

Which payment method did you use for making your deposit?

If you have any relevant communication between you and the casino regarding this issue, please forward it to me. My email address is veronika.l@casino.guru. Thank you.

I was contacted via live chat and they told me exactly what I told you that I have made many deposits. As you can see I have not made any deposit before. The deposit was made via debit card. Everything was done correctly by me, I made a deposit after the offer I saw on the site by pressing deposit 50 euros and then since the bonus did not enter I sent a message and they told me that the offer does not apply to you because you have received many bonuses

Thank you very much, TasosPanik, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, TasosPanik!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you very much, I hope it is resolved. But even if it is not solved, I hope that the casino does not cheat any other player

Dear TasosPanik,

Thank you for your opinion!

We checked your account and want to inform you that there are no available bonuses for your account by the decision of the site's Administration.

Nevertheless, you can still participate in our amazing tournaments, where you can win great prizes!

Thank you for understanding and cooperation!

Best regards,

Boomerang casino.

Thank you for your response, Boomerang casino!

TasosPanik, as you have accepted casino's terms and conditions during the registration, this rule can applied to you as well. Moreover, we do not consider this rule unfair, as player does not lose any deposits or winnings, so, therefore, we are forced to reject your complaint. Thank you for your understanding!

Please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel K

Casino Guru Team