Boomerang Casino Review

The player from Spain had their status demoted by the casino, which affected their ability to withdraw winnings. The player contended that this action and its consequences were not outlined in the casino's terms and conditions. Despite consistent gameplay, the player's game level remained stagnant. We communicated to the player that we could not compel the casino to reinstate their VIP status as each gambling establishment had its own VIP tiers and criteria for classification. The player did not respond to our requests for further clarification regarding the disputed amount, leading us to reject the complaint due to lack of information.

The player from Germany, who regularly deposited around 2,000 Euros in the casino, had been demoted from Silver to Wood status due to infrequent activities according to the casino. The player was unhappy with this automated decision. We had explained that we couldn't intervene in the casino's decision to downgrade the player's VIP status as it was the casino's prerogative to categorize players. We had requested additional information from the player, but due to lack of response, we had to reject the complaint. However, the complaint could be reopened if the player decided to resume communication.

The player from Greece had requested a withdrawal of 150 euros and then closed her account. However, the casino had not confirmed when the funds would be returned to her and had not responded to her inquiries. She had not been asked to verify her account. The player then requested for her account to be closed, which the casino complied with. We had rejected the complaint upon the player's request and advised her to contact us in the future if she encountered any more issues.

The player from Germany had made two withdrawals totaling 300€. Despite having completed the requested verification process, the status of these withdrawals had remained 'pending'. After the player's account had been verified and the withdrawal approved, he reported that he had not received his funds. The casino had been unresponsive to the player's queries about this issue. We had attempted to extend the discussion and request more information, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

The player from Finland had trouble passing the KYC process at an online casino due to an inability to confirm his residence address, which was caused by his work situation. Despite having provided various documents including his ID card, payment document, passport, and employment contract, the casino had insisted on a utility bill or a bank statement from Finland. The player, unable to provide these, had accused the casino of fraud. The casino eventually closed the player's account citing a violation of their terms and conditions, as the verification process had exceeded 30 days. The casino had assured that all deposits would be refunded to the player. The player did not respond to further inquiries from the complaints team, leading to the complaint being rejected.

The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. She had reported multiple cancelled withdrawals and had been told by the casino that she could no longer withdraw via card due to an error. We had advised her to be patient and cooperate with the casino. However, due to her failure to respond to our messages, we were unable to investigate further and had to reject the complaint.

The player from Greece didn't receive a promised first deposit bonus and 200 free spins. The casino claimed that he has already received many bonuses, but it is the player's first time using their platform. Casino has responded to the complaint stating that they had denied to provide player with any bonuses as they can do so according to their terms and conditions. Therefore, the complaint has been rejected.

The player from Germany deposited 200 Euro to Boomerang Casino, but it hasn't been credited to his account. The player had contacted the Complaints Team for assistance. The team had advised the player to contact his bank to investigate the transactions. The player had provided screenshots of the transactions from his bank, which showed that the funds had been deducted. The casino had confirmed that only one deposit was successful and suggested that the player contact his bank regarding the missing funds. The player had been unable to file a complaint with his bank due to the elapsed time. After further investigation, the Complaints Team found discrepancies in the transactions and asked the player for more information. The player has not provided further information to The Complaints Team, instead had requested to close the case. The Complaints Team rejected the complaint per the player's request.

The player from Switzerland had placed two bets on Crazy Times, and their winnings were displayed but never credited to their account. After extensive communication, the casino initially claimed the bets were not winning and later refunded the bet amounts. Despite the player's insistence and provided screenshots, the casino maintained that the bets were not winning rounds, as confirmed by the game provider Evolution. Due to the prolonged investigation and lack of conclusive evidence, the complaint was closed as unresolved, pending further verification from Evolution.

The player from Switzerland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we managed to help, therefore we were forced to close this complaint.

The player from Germany experienced a technical glitch. Since then she has not been able to play the game. The player purchased some free spins but the game would not work. The casino suggested some ways to try to fix it, but the player couldn't make any progress. The casino decided to return the player's funds to them, so the complaint was resolved.

The player from Germany had her account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal 10 days prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal almost two weeks prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Simply, winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal three weeks prior to submitting this complaint. The player was asked to provide the casino with new documents for additional verification. Although the additional verification took longer than usual, the player confirmed a successful withdrawal approximately 2 weeks after the casino was informed about the complaint. The complaint is resolved.

The player from Slovenia has requested a withdrawal more than two weeks prior to submitting this complaint. Later on, the player informed us about successfully receiving his winnings so the complaint was resolved.

The player from Germany has been accused of opening multiple accounts. After some discussion, the casino eventually decided to reopen the player's account with all his balance in it. The issue was successfully resolved.

The player from Australia was able to open another account, even though he had an active self-exclsuion. Since the self-exclusion was only enforced by the Antillephone authority and the casino didn't have any previous record of the player's personal information, we ended up rejecting the complaint.

The player from Italy has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Kazakhstan faced issues with two withdrawal requests made on 09/19/2024 and 09/24/2024, totaling 702.9 USDT. After completing KYC verification, the player was informed of additional security checks, and despite repeated communication with the VIP manager, the requests remained unprocessed and under review. The player was frustrated with the delay and wanted to file a complaint regarding the situation. The issue was resolved when the player confirmed receipt of the funds, leading the Complaints Team to mark the complaint as 'resolved'.

The player from Poland has deposited 1400 USDT on 0xbet and is facing a frozen withdrawal of 470 USDT despite being a VIP member advertised for fast withdrawals. The player’s KYC is completed, and multiple attempts to resolve the issue through emails and live support have yielded no response. After further communication, it was confirmed that the player received the winnings, and the complaint was marked as resolved.

The player from Russia had their account blocked despite verifying their identity and was promised a refund of 290 USDT within 7 business days. However, their requests were ignored, and emails went unanswered. The issue was eventually resolved, and the player received their money back. The complaint was marked as 'resolved' in the system.

The player from Thailand attempted to withdraw 830 TRX (around $96) after fulfilling the casino’s wagering requirements. Although the withdrawal status was marked as 'approved', the funds were not sent due to an alleged technical error in the payment system. The issue persisted for three days. The funds were eventually received after 11 days without notice or explanation from the casino. The complaint was marked as resolved by us.

The player from Bulgaria had been trying to withdraw his winnings for 20 days, but the casino wouldn't allow him. The player confirmed he had passed KYC verification and did not use any bonuses. He contacted the casino multiple times without a resolution. After involving us, the casino representative resolved the issue, and the player successfully withdrew his funds. The complaint was marked as resolved.

The player from the Netherlands had created a second account on 0xbet after he lost access to the email and phone linked to his first account. Despite his suggestions to remove 2FA from the first account to regain access, the casino had ignored these requests. The player had been able to deposit on the second account, but his withdrawal requests were met with unresponsive customer service. After some time, the casino had resolved the double account issue and the player had been able to withdraw his winnings. The player had expressed his satisfaction with the resolution, but noted ongoing withdrawal issues and suggested improvements in the casino's communication.

The player from Austria reported that some funds transferred from the bank did not reach their betting account. They've been in contact with support but are still waiting for a resolution. Multiple requests for bank statements and screenshots were provided without satisfactory progress. The issue has been resolved successfully.

The player from the Netherlands has been facing issues with his withdrawal. Despite having made withdrawals totaling 30K, half of the amount was refunded to his account balance due to withdrawal limits with vague explanations given. The player has been waiting for three weeks for his second payout of 15K. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance as he used a 3rd party withdrawal method. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Poland experienced a 16-day delay in receiving their withdrawal. After being informed that their account had been verified, they were told that payments would occur three days later; however, the verification date was changed without notice, causing further confusion and frustration. Despite multiple inquiries, the player had yet to receive a response. The issue was resolved after 20 days, with the player confirming receipt of their payment.

An Austrian player's winnings of 1400 EUR were denied by the casino because the deposits were made using a credit card that didn't belong to her. The player and her husband had a shared bank account and credit card, but the casino only refunded the last deposit and annulled the winnings. The player questioned why only the last deposit was viewed as a problem. Since the player confirmed that the bank account was in her husband's name, we concluded that the casino acted within its rights. We had advised the player to use payment methods exclusively under her name in the future. The complaint was rejected due to a violation of the casino's policy. However, after further discussions, the casino decided to refund the full amount of the player's deposits. The complaint was subsequently marked as 'resolved'.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed via email that her winnings were paid out.

The player from Brazil requested a withdrawal of 1,200 BRL but faced continuous document rejections from the casino. Despite submitting various required documents, the casino claimed that necessary information was missing, and the player was uncertain about what specific model was needed for approval. The issue was resolved when the player was verified and successfully received his winnings through a Bitcoin withdrawal, confirming the casino's honesty. The complaint was marked as 'resolved' by the Complaints Team following the player's confirmation.

The player from Austria initially faced account access issues, but after leaving a negative review on Trustpilot, access was restored. Despite completing several verification steps, including sending selfies with a passport and additional messages, nine withdrawal attempts were denied with changing excuses. The issue was resolved after the player complied with an additional request to play €75.00 more, resulting in the entire balance being transferred to his account. The complaint was marked as resolved.

The player from Germany had requested a withdrawal of 2,000 EUR from ZotaBet and asked for his account to be closed due to his gambling addiction. Despite having provided the necessary information promptly, his withdrawal had still been in process. The Complaints Team had advised him that such delays could be usual and might take a couple of days or even weeks. The team had suggested he wait for at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved and he had received his payment. The Complaints Team then closed the complaint as resolved.

The player from Austria had experienced issues with the withdrawal of 3,000 Euros from ZotaBet. Despite having been fully verified and making multiple requests, the withdrawal status had remained 'In Progress' since February 13. The player had been advised to wait for two weeks before escalating the issue. Later, the player reported that all three requests had been cancelled due to a technical problem and had been asked to request the payout again. Eventually, the player confirmed that the payment had been successfully completed. We had marked the complaint as 'resolved' following the successful resolution of the withdrawal issue.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that point. Initially, she had faced issues with the withdrawal process and had received no response from the casino's support team. After she submitted her complaint, she was asked by the casino to upload a selfie with her ID for verification. Following this, her withdrawal was approved, and she received her winnings after a delay of 15 days. The player had expressed dissatisfaction with the long withdrawal process but confirmed receipt of her winnings and requested that the complaint be closed. The complaint had been successfully resolved by our team.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Montenegro registered and deposited 800 euros into Zotabet, assuming they accepted players from Montenegro. After an account block due to a policy change, she is struggling to withdraw his balance of 850 euros as her emails receive only automated responses. We ended up closing the complaint as resolved because the casino refunded the player with their remaining balance.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had requested a withdrawal from an online casino. Despite having a verified status and maintaining daily communication with the VIP manager, his withdrawal had remained pending. He had also received unclear messages about the cancellation of his withdrawal and an investigation into suspicious activity. After the player's complaint, we facilitated communication between the player and the casino. The casino had begun making payments according to their terms and conditions. The player confirmed the receipt of payments and expressed confidence in receiving the full amount in due course. We closed the complaint as resolved, but assured the player that we would reopen the complaint if any issues arose with the payments.

The player from Germany had deposited €592 and successfully won a total of €1,095.68 from two tickets but encountered canceled withdrawal attempts when trying to cash out €990. The account remained accessible, and she had not used any bonuses. The issue was resolved as the player confirmed that the withdrawal had been successfully paid out after further attempts.

The player from the United States faced issues with Bitbet Casino regarding a TRC20 deposit that had been pending for over 18 hours. Despite following all protocols and reaching out multiple times for updates, they received vague responses and lacked clear communication regarding their funds. The issue was resolved when the player identified the correct site for their deposit and requested to close the case. We marked the complaint as 'resolved' in our system following this confirmation.

The player from Rhineland-Palatinate faced multiple issues with the casino, including a mistakenly duplicated deposit and a lengthy refund process that took 1.5 days instead of being instant. Additionally, the player struggled with a cumbersome verification process, which required numerous selfies, and was frustrated with the lack of resolution despite several chats with support. The Complaints Team confirmed that the player's payout had been completed ahead of the standard 14-day processing time and marked the complaint as resolved.

The player from Estonia faced difficulties withdrawing 157€ from the casino after previously depositing 500€. Despite providing the necessary Estonian documents, the casino claimed that Estonia was a restricted area, leaving the player confused and frustrated. The issue was resolved when the player confirmed that the money had been successfully credited to his account, and he no longer had any complaints. The Complaints Team marked the case as resolved and offered to assist with any future issues.

The player from Australia had requested two withdrawals of $200 and $470, but after two weeks, the funds had not been received. The casino had claimed that the money had been sent, yet they continued to request the same bank statement despite having already provided it, which led the player to feel frustrated and stuck in a loop. The issue was resolved when the player discovered that her bank had blocked the funds, allowing her to close the case. We marked the complaint as 'resolved' in our system and appreciated her cooperation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days due to common processing times and potential delays. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from Austria had been waiting for a withdrawal for less than two weeks. The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros. The Complaints Team appreciated the player's cooperation and marked the complaint as 'resolved'.

The player from Austria had deposited a total of €600 to BetiBet, but the transactions were not reflected in his casino account. Both deposits were deducted from his bank account, and he had provided all necessary proofs to the casino but had only received vague responses. The player forwarded deposit confirmations to the casino and waited for the issue to be resolved. After the Complaints Team contacted the casino, the issue was resolved, and the player confirmed receiving a resolution via email.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. However, during the complaints process, the status of his payment changed to "being processed". Shortly after, he confirmed receipt of his funds. Despite this resolution, he raised another concern about the casino's strict payout policy, which required him to provide deposit confirmation for his second withdrawal request, even after full verification during the first withdrawal. We marked the complaint as resolved after the player confirmed receipt of his second payment.

The player from Austria had won 2000 Euros but encountered issues with the casino's verification process. Despite having used eps for deposit, the casino had requested a confirmation from her mifinity account, which she found impossible to provide to their satisfaction. After several exchanges and a delay, the casino had finally accepted her documents and verified her account. Consequently, she was then able to withdraw her winnings. The complaint had been marked as 'resolved' by the Complaints Team.

The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. We had marked the complaint as 'resolved' in our system.