Boomerang-Bet Casino - Player’s withdrawals repeatedly canceled.

Hello,

The problem I’m experiencing is that each time I try to withdraw the amount of money (which I have already wagered the required number of times), my withdrawal gets canceled repeatedly. I’ve attempted this twice already and am now on my third attempt. When I try to contact customer support, I only get responses from a chat-bot that provides no solutions. Please address this matter with the suspicion it warrants and refrain from stating the obvious.

Regards.

Dear drakenrx,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you reached out to support@boomerang-bet.com With what result?
• Is there any withdrawal currently pending in your casino account?

Looking forward to hearing from you.

Best regards,

Tomas

1. The verification tab says "It appears your account does not require verification. Enjoy the games!" So I assume it is verified.
2. They haven't informed me of anything. A chatbot responds to me with generic responses that have a lot of text but have almost no details and do not contribute anything. They tell me things like to contact the bank, but they don't explain what they mean and they don't give me specific causes or give me specific solutions either. I feel like I'm talking to a wall.
3. The result is the above. I do not talk to anyone nor am I given solutions or explained to me what is happening.
4. Yes, right now I'm trying again, but obviously I know they're going to reject it.

Hello,

It seems that they have approved the withdrawal this third time. I think it was partly due to this post, because they haven't given me any reason or anything, they have simply approved it when they previously rejected it. In any case, I would like the case not to be closed in case I do not see the movement reflected in my bank account tomorrow or in the next few days.

Greetings.

The money has already arrived.

Sorry for bothering you.

Dear drakenrx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru