Boomerang-Bet Casino - Player's withdrawal has been canceled.

The casino canceled my withdrawal without reason, blaming the bank. Since they are legally obligated to return my money and since the issue is due to the fact that this non-AMMS site uses methods that European legal banks find suspicious—fearing money laundering—the problem lies with the site and not the consumer. I, therefore, ask you to invite the casino to the discussion so that we can resolve the issue through a manual withdrawal, similar to a case like mine with the same site that was resolved through your intervention. I also want to inform you that my account is in good standing and that I requested the withdrawal using the same method as the deposit, and I have properly verified my documents. I am attaching the IBAN where Boomerang can proceed with a manual withdrawal (the same account from which I deposited).

LT533250070390654923

Dear Eliat,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

When was the last time you communicated with the casino about the cancelation of your withdrawal request?

Has the money returned to your casino account after the payment was canceled?

Has the casino suggested any alternative ways to withdraw your winnings, e.g. approving a manual withdrawal as you mentioned in your complaint?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.