The player from Bulgaria had deposited €20 via Revolut to a casino, but the amount had not been credited to her account and her account had subsequently been blocked. After she submitted her complaint, she had been asked to provide additional details such as the payment receipt and the reason for the account block. However, the player later reported that the money had been credited to her account, and hence, decided to cancel her complaint. We then marked the complaint as 'resolved' in our system.
Boomerang-Bet Casino - Player's account has been blocked after a deposit issue.
Amount: 40 лв
Boomerang-Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
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8 months ago
Translation
I made a deposit of 20€ via Revolut. The money was not credited to my account, and after I contacted support, they blocked my account.
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8 months ago
Dear emilpersefona,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru? Could you kindly specify the reason why the casino blocked your account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Veronika
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8 months ago
Translation
Yes, this was my first deposit. I don't know why my account is blocked.
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8 months ago
Translation
The money was credited to my account so I am canceling my appeal
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8 months ago
Dear emilpersefona,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
