The player from Germany had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
BoomBang VIP Casino - Player’s account has been blocked.
Amount: €40
BoomBang VIP Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, my account has been blocked for no reason. Since they own 3 casinos and each have 1 player account per casino and have uploaded the required documents since I won the first time. I had already deposited in slotdilda that owns the casino group and after uploading the documents I was blocked in all 3 casinos without any reasons. Then I get an email should I upload a document because it doesn't work because of a blocked profile.
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2 years ago
Dear Timandre47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello, I registered in boombang.vip at the end of November last year and won €40 in the Happy Handy Day campaign on Friday. I then uploaded all the documents required for complete verification and also applied for the €40 payout. About half an hour later I wanted to check again whether I had uploaded all the documents. Then I log in and got the message that my account has been blocked without explicit information by email why my player account has been blocked. Since this casino slotdilda, boombang.vip, own online casino Europe I have Pro Casino 1 account and have deposited in slotdilda in the last year with skrill. Then I received an email that she should upload a document for verification. I wrote on it that I can't upload anything because my player account has been blocked without explicit information about the blocking. Then I got the answer from customer support that I should send the required document to kyc@mail.boombang.vip I did this yesterday morning. So far I have not received any response via email.
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2 years ago
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that all the personal documents needed for the KYC verification have been provided only a few days ago?
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2 years ago
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Yes, the items were provided or I sent them by email, which was also requested from them. Since then, I haven't heard anything from them because of the verification
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2 years ago
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Completed verification and received an email saying my payout is on the way. But I'm still blocked. And I wrote to customer support why I'm blocked and then the answer came according to management I'm not allowed to deposit and play anymore. And I asked what the reason was and the answer came that the management didn't pass on the reason. Normally MGA licensors should license the only .
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2 years ago
Thank you, Timandre47, for the update. Please let me know when you receive your winnings.
Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino pays out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
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2 years ago
Translation
Yes, my winnings arrived today, this casino is not recommended
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
