Boo Casino - Player's withdrawal is delayed due to document verification issues.

I was so suspicious that I recorded all the wins and games, both with pictures and videos because people had been having issues with withdrawals. Surprise, the same happened in this case too. Now they're alleging that the copy of the invoice I provided was blurred and that a digital invoice was imprecise. I find that hard to believe. I had submitted my ID, bank statement and a copy of the invoice (proof of residence).

Dear emilsellbergjr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? Please keep in mind that the documents you send for verification purposes should not be edited in any way.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear emilsellbergjr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.