Boo Casino - Player's winnings are delayed.

Hello, good afternoon. I'm Antonio.

I've been playing at Boo Casino,

and on Saturday, 07/27/2024, I won a prize, but I haven't received the payment yet. They've kept me waiting and haven't responded. Support tells me that I need to wait. Honestly, this is the first time I've had to wait so long for a prize. It's also my first time playing at your casino. Could you help me with this?

I've already submitted everything they asked for and uploaded all the documents.

Dear antoniocarroamerica,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear antoniocarroamerica,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already spent the money, you are all smart guys, you steal like that from people who want to earn a penny, you steal like that

Dear antoniocarroamerical,

I’m sorry to hear about the loss of your balance. I understand that waiting several days for a withdrawal can be challenging, and the temptation to cancel a pending withdrawal and continue playing might arise. However, it's important to manage these urges and exercise self-control.

If you find it difficult to resist the temptation, you might consider using a software tool to temporarily restrict your access to online casinos. One such tool is BetBlocker, which can help you manage your gaming habits more effectively.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Snce you lost your money playing, I am afraid that we have to close your complaint. I'm sorry that we could not be of more help.

Best regards

Veronika