Boo Casino - Player’s bonus winnings have been voided.

I got 5 bonus and won a littel bit after i finish wagering i withdraw 100 euro. They send me email that i bet more than 4 euro thats why they keep 100 and canceld my withdraw. My highst bet was 0.40 so that tells me this is a scam and i deed close my account. I dont recomend boocasino becasue you can deposit but if you win you wil never see the money.

Dear Habib,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.boocasino.com/en/promotions/welcome-package#tnc:

"The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:

1. The use of bonus funds purely to progress through the bonus stages of games.

2. Equal, zero or low margin betting

3. Betting on a non-slots game, such as a table or card game

4. Betting more than € 4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game

5. Betting on non-allowed games (Please see "Non-Allowed Games" for list of non-allowed games).

6. Using a ‘feature buy’ or Buy Pass function within a game.

If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed."

Are you aware of placing single bet higher than the maximum allowed? Is your account still accessible? Could you please forward your game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Habib,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.