The player from Ukraine has experienced a significant delay in withdrawal at Bonusbet Casino, despite verified account status. The cause of the delay has not been communicated to him by support, who merely promises daily that the request will be confirmed soon.
BonusBet Casino - Player's withdrawal is delayed.
Amount: $91
BonusBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
BonusBet Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello dear! Casino bonusbet has not withdrawn my funds to me for about 20 days. I have made many deposits. Account verified. The support does not tell me the reason for the delay in payment. Every day they promise that soon the request will be confirmed! And so every day! I don't have the strength to take it anymore! Help me please!
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1 year ago
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
Translation
This is my first withdrawal request. Successfully passed KYC check. I did not take any bonuses. I can't figure out what the problem is with the delay! The support service does not notify me! They write just wait a little! And so for 20 days! The withdrawal amount is very small! Why they do not confirm I do not understand!
Automatic translation:
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1 year ago
Thank you very much, xray200, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.
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1 year ago
Hello, xray200!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
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1 year ago
Translation
Finally after three weeks I received my funds. The complaint can be closed. Thanks for the help.
Automatic translation:
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1 year ago
Dear xray200,
I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.
I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Pavel K
Casino Guru Team
