Bongo Casino - Player's withdrawal has been delayed.

I have 6000 waiting to ve withdrawing everytime i make a withdrawel its been returned and when i talk to support im getting auto replies ..i have sent all documents to be verified and its a nightmare trying to get it verified

Dear bigmick81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do you currently have any pending withdrawals?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i tried for 2000 this morning asked chat will my withdrawl go through and they said unfortunly not that it will be returned to my account as it would go through till account is verifed ..this is going on since thursday and nearly lost my winnings and then friday asked for documments which i sent and getting nothing but prerecorded texts back ..but did say it could take up to 5 days . I did everything they asked me for ..

Also used to ve with there other site and never had to verify my account at casinoin and paid within the 3hrs

Yes i tried for 2000 this morning asked chat will my withdrawl go through and they said unfortunly not that it will be returned to my account as it would go through till account is verifed ..this is going on since thursday and nearly lost my winnings and then friday asked for documments which i sent and getting nothing but prerecorded texts back ..but did say it could take up to 5 days . I did everything they asked me for ..

Also used to ve with there other site and never had to verify my account at casinoin and paid within the 3hrs

Thank you very much for your reply, bigmick81. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that we wait for a few more days. I will keep this complaint opened and if there is no development within a week, we will intervene. Please, keep us updated in the meantime.

Yes everything is right ..they wont allow me to withdraw on till account is verified ..so im been onto them about this and keep getting auto reply txts .

Update ..now is my day 5 of the security verification waiting period and still getting told to be patient

Update ...still nothing was told by chat they contacted security team and i wont be much longer waiting ..now the day is nearly over and been told the same stuff is all week ..no news yeah we will notify you with a update ...this is becoming a nightmare

Bongo casino have now stopped replying to me

Still no update still been told the same thing all the time feel like im talking to a robot

Update my account is verified and got my 1st withdrawel lets hope they keep coming will keep a update coming over next 2 days

Thank you very much for keeping us updated, bigmick81. How much money is there left in your account, please?

4000..now there saying theres a error on withdrawing to try in a few hrs..there saying that since yesterday

Update ..still unable to withdraw any more . Have a sepa payment of 1000 expected to come by tomorrow ..but still trying to withdraw 4000..there saying there is maintance going on this fix the problem and cant give time frame but no problem with there deposits and expecting sepa to be credit back to my account ..this bongo casino are a absolute nightmare to deal with

Bongo cant give me a time frame but said it will be shortly and when i asked about my sepa payment of 1000 would it be returned to my account they said yes

Thank you very much bigmick81 for your cooperation so far. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you

Hello bigmick81,

I will assist you with the complaint from now on. I would like to invite the representatives of Bongo Casino to the conversation in order to participate in the resolution of this complaint.

Ok the issue im having is fustrating they waited a week to verify my account and release 2000 when i tried another 2000 came back to my account i got into chat and was told not to worry that issue is with the withdrael side and will be fixed asap ..in the mean time i request sepa of a 1000 which is due today and still unable to withdraw from neteller and its now four days and still nothing from them

Refused my neteller again

UPDATE ..bongo casino said in chat that all systems are back working so the next few hours will tell

Got another 1000

Update ..4000 received so far going to hit my last 2000 withdrawel today hopefully it goes through

Update ...i received all my withdrawal

Thanks for the update, bigmick81.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.