The player from Greece is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.
Bongo Casino - Player’s struggling to complete the account verification.
Amount: €700
Bongo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
I was playing in the casino and after 1000 euro deposits i ended up with 1200 euro so i requested a 500 euro withdraw which was paid quickly as they promise, the next day i requested another 500 euro withdraw but it was canceled 2 days in the row without explanation, after i asked they rold me that i need ro verify my account, i sended all the documents and the email i got was saying it may take up to 5 days, its been over one week and keep contacting with them but they tell me only to wait, so this is where i need your help casino guru to speed up the process please, my deposit and withdraws are done with bnb crypto.
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2 years ago
Dear NikosPapachris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been advised what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear Petronella, i provided the casino with all the documents they asked. But it seems they are slowing down the process. So this i s where i would like your help to speed up the process.
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2 years ago
Thank you very much, NikosPapachris, for the update. Would you like to keep this complaint opened until the payment will be successfully verified?
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, NikosPapachris, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
