The player from Denmark had been trying to withdraw winnings for weeks but all attempts had been deemed 'invalid,' including attempts through a bank, Visa card, and approved wallet (EcoPayz). Withdrawals were consistently cancelled without explanation. The player had never received a payment before and had used his Visa/Dankort for transactions. Despite our efforts to understand and resolve the issue, the player chose to play up all his winnings and discontinue using the gaming site. As a result, we had to close the complaint.
BOHO Casino - Player's withdrawal attempts are repeatedly denied.
Amount: $400
BOHO Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Translation
How can you praise a gaming company that refuses to pay out winnings? I've been trying for weeks to make a withdrawal. Everything goes wrong. Your bank is "invalid", as is your Visa card. I even created a wallet (EcoPayz) that they approve of. When I enter my account number, it's also deemed invalid. All you're told is that your withdrawal has been canceled. This is a scam. Attached are some examples of withdrawal rejection and my verification on the site.
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5 months ago
Dear holdtbo63,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Which payment method did you use to make deposits? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Translation
Hello again !
Didn't realize there were more questions. Thought I got an email.
Well, but. No, I have never received a payment. I used my Visa/Dankort. Don't understand third question? It says on the page how much you can get paid out. And that amount is made without bonuses. So through the game requirement is fulfilled.
Regards Bo
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5 months ago
Thank you very much for your reply, Bholdt. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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5 months ago
Translation
Hello again !
Thanks for the help. I have played it all up and have dropped game sited. Just can't handle the fight.
Just think they get off too easily. Fraudsters and fraudsters. Practice
Sincerely, Bo Holdt
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5 months ago
I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you and I have to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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