The player from Germany requested a withdrawal of €1,000 (in two €500 installments) after previously cancelling several withdrawals; he reported that the operator was delaying payouts. He alleged that the platform deliberately delayed winnings to encourage further gambling, cited typical 18–20 day waits reported by others, and demanded prompt processing as there was no verifiable reason for the delay. The complaint was closed due to the player’s lack of response to inquiries and reminders, which prevented further investigation or resolution at that time. The player retained the option to reopen the complaint by resuming communication.
SupaBet Casino - Player’s winnings delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,000
SupaBet Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
Good day,
As I have already been able to summarize from accumulated complaints, it is often the case with the aforementioned platform that payouts deliberately take longer.
From the betting provider's point of view, this is also logical, since it takes forever to receive the amount in their account, but with one click the amount is credited back to the player's account on the platform within 2 seconds and the player can play with it.
In other words, even if the player, who already has an affinity for gambling, decides to take a winnings and not continue gambling, the player is deprived of the chance to take a winnings due to the enormously delayed payout.
The platform is aware of this and also knows that it achieves a significantly higher profit through this approach, as the addiction of many players and the associated willingness to "continue playing" outweighs the negative aspects, and one or two cancellations have already been made due to this player behavior.
Now to me:
As you may have already gathered, I also requested around 4-5 withdrawals, but cancelled them after a few days because I was overcome by the urge and the funds were readily available.
Now I would like to withdraw €1,000 (requested in 2 installments of €500 each, the day before yesterday and yesterday).
I am now aware that delays may occur… blah blah blah
That's why I'm putting pressure on them now, because in other cases here at "Casionoguru" regarding the "SupaBet" platform, payouts took at least 18-20 days, but after filing a complaint and involving a SupaBet employee, the amount was credited within the next day – so it is possible after all…
So I am someone who enjoys gambling, but is also reflective enough to think about aspects like "player protection", which is not only ignored here, but where it is clearly evident that the player's addiction is used in favor of the betting platform, and a payout takes 3 weeks, but a blocked amount that is supposed to be paid out is back in the player's account within moments and the player can gamble away this amount.
In other words, for a "real gambler" it is virtually impossible to take home even a single euro in profit, because this is obviously prevented by opaque tactics (excuses for how there can apparently be endless delays).
Therefore, I am almost preemptively demanding a swift and explicit processing of the payment, so that I don't have to wait weeks for the money like my colleagues.
I also considered aspects like NYC or other verification methods. My situation is the same as the other players'; there can be no factually verifiable reason for the long delay in the payout.
Thank you!
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Grigorios,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it is quite common for withdrawals to take several days or even a few weeks to be fully processed. This means it may take some time for the funds to appear in your account. Such delays can be caused by pending KYC verification or a high volume of withdrawal requests.
For this reason, we advise players to remain patient, cooperate fully with the casino, and wait at least 14 days after requesting a withdrawal before submitting a complaint.
If your account has been successfully verified, your game history reviewed, your withdrawal approved by the casino, and you still have not received your winnings within 14 days of requesting the withdrawal, please let us know and we will intervene to assist you.
Additionally, please do not cancel your withdrawal requests, as doing so may lead to further delays in processing.
Thank you in advance for your patience and understanding.
Best regards,
Petra
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3 weeks ago
Dear Grigorios,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
