The player from Germany made an instant bank transfer deposit on December 16, 2025, which was immediately debited from her bank but remained pending and did not appear in the casino’s system. Support explained that delays were possible and both deposits showed as pending, advising her to contact her payment provider for an investigation, which could take up to a month. The complaint was kept open to allow time for resolution. The player later marked the complaint as resolved, and it was closed by the Complaints Team.
Spinmama Casino - Player’s instant deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €100
Spinmama Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
Translation
I made a deposit via instant bank transfer on December 16, 2025. It has been showing as pending ever since. According to support, this can take several days. How is this possible when I'm using instant bank transfer? I didn't initiate the first deposit because I thought I might use a different method. Both deposits are showing as pending, but only the current deposit was immediately debited from my account. That's correct and how it should be. But the deposit simply isn't appearing in the casino's system.
I need help.
Automatic translation:
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2 months ago
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2 months ago
Dear Tiina25,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
Dear Tiina25,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Tiina25,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
