The player from Germany makes an instant bank transfer deposit on December 16, 2025 that is immediately debited from her bank but remains pending and does not appear in the casino’s system. Support says delays are possible, both deposits show as pending, and she requests assistance to resolve the missing funds.
Spinmama Casino - Player’s instant deposit is delayed.
Opened
Current status
Waiting for player to reply
29d 13h 51m 50s
Spinmama Casino
Safety Index:HighCase summary
Discussion
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14 hours ago
Translation
I made a deposit via instant bank transfer on December 16, 2025. It has been showing as pending ever since. According to support, this can take several days. How is this possible when I'm using instant bank transfer? I didn't initiate the first deposit because I thought I might use a different method. Both deposits are showing as pending, but only the current deposit was immediately debited from my account. That's correct and how it should be. But the deposit simply isn't appearing in the casino's system.
I need help.
Automatic translation:
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10 hours ago
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10 hours ago
Dear Tiina25,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
