The player from Sweden waits two weeks for his winnings to be paid. The casino emails state his wagering requirements are met, yet the winnings remain unprocessed.
Aladdins Gold Casino - Player’s winnings delayed.
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Current status
Waiting for Casino Guru to reply
6d 16h 31m 37s
Aladdins Gold Casino
Safety Index:Very lowCase summary
Discussion
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19 hours ago
After 2 weeks still waiting for my payout. I was told by email that my wagerings is well done.
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8 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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8 hours ago
Dear mrronnback89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you receive a bonus before winning the disputed amount?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
