Aladdins Gold Casino - Player’s winnings delayed.

After 2 weeks still waiting for my payout. I was told by email that my wagerings is well done.

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Dear mrronnback89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you receive a bonus before winning the disputed amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Correct amount is 350 euro.

I had a bonus and my wagerings is fullfilled. Se documents i did send.

kyc is verified and greenmarked.

This is my first withdrawal from this casino. I did my withdrawal 3 dec 2025.

Thank you for your reply and for providing the previous details,mrronnback89.

• Which payment method did you choose to withdraw your winnings?
• Was your payment method verified successfully?"
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I did send some emails. All marked id190080.

Tx for your time

Thank you for your reply and for providing the previous details, mrronnback89.

Unfortunately, I haven’t received your email yet—there may have been a technical issue. Would you be so kind as to resend it to petra.h@casino.guru?

Any documents or records of communication you can share would be very helpful in allowing us to handle your case more smoothly and efficiently.

Additionally, could you please confirm:

• Which payment method you chose to withdraw your winnings?
• Was your payment method verified successfully?

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

My withdrawal is still pending.

This email did i receive after completed wagering.

Hello Mikael,

I’m delighted to inform you that your account has been credited with a reward of 70€ as part of our recent wager race! Your dedication and participation truly stood out, and we’re excited to celebrate your success.

Your reward is already available in your account — simply log in to start enjoying it right away.

Thank you for being a valued part of our community. We can’t wait to have you join us in our upcoming events and promotions — there’s plenty more excitement ahead!

Our next tournament for Halloween starts tomorrow with even bigger prizes!

Should you have any questions or need assistance, please don’t hesitate to get in touch. ✨

Kind regards

Emma

VIP Manager

Aladin's Gold

My deposit was made with a mc. My withdrawal is made to my bankaccount.

Dear mrronnback89,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Hello there,

Thank you mrronnback89 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Aladdins Gold Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter