The player from Finland reported that a €30 deposit was debited from his bank but was not credited to his casino account. He contacted customer service with no result and requested that the €30 be returned to his bank so he could close his account. The issue was advised to be resolved by contacting the payment provider for investigation, which might take about a month, as the casino could not directly intervene. The player later confirmed the issue was resolved, and the complaint was marked as closed by the Complaints Team.
Amok Casino - Player's €30 deposit confiscated.
Resolved
Our verdict
Case closed
Amount: €30
Amok Casino
Safety Index:HighCase summary
Discussion
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2 months ago
amok casino stole €30. I made a €30 deposit and the money didn't go to my gaming account, but it did go from my bank account.
I have contacted customer service without any results.
I have asked them to return my money to my bank account because I will never play at their casino again.
When I get my money I will close my account with them.
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2 months ago
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2 months ago
Dear mikkosiikila,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila G.
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Mamelukkikala86,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
