Howl Casino - Player’s winnings haven’t been received yet.

FIRST OF ALL THIS GUYS ARE BIG TIME SCAMMERS !

TODAY I EARNED $175 USD FROM ONE OF THEIR CHRISTMAS EVENT GIFT ' CHEST ' AND WHEN I REQUESTED WITHDRAWAL OF THE $175 USDT AMOUNT TO MY WALLET, IT INSTANTLY GOT INTO ' PENDING ' STATUS FOREVER, AND DID NOT GOT PAID, TILL NOW.

AFTER THAT I WENT TO THEIR LIVE CHAT + CONTACTED MY VIP MANAGER + GONE TO THE CASINO SOCIAL CHAT ALSO TO COMPLAIN, AND AFTER I DONE THIS 3 STEPS, I GOT MY ACCOUNT DEMOTED FROM PLATINUM RANK #2, DOWN TO BRONZE LEVEL 4, GOT BLOCKED BY THE CASINO MANAGER ON TELEGRAM ON MY 2 TELEGRAM ACCOUNTS, AND ALSO GOT BANNED FROM THE SUPPORT LIVE CHAT AND THE SITE SOCIAL CHAT FOR THE REASON OF ' POSSIBLY BEING AN ABUSER ' (AS YOU CAN SEE ON THE IMAGES PROOFS IN ATTACHMENT TO THIS COMPLAINT HERE).

SO I DEMAND

1) THE PAYMENT OF MY $175 USD THAT I HONESTLY EARNED AS PRIZE TODAY FROM THEIR CHRISTMAS EVENT GIFT CHEST.

2) A PUBLIC EXPLANATION TO THIS '' POSSIBLY ABUSER '' BS THAT SOUNDS TOTALLY WEIRD AS I'VE DONE NOTHING WRONG SO FAR ON THIS MF SITE !!

3) ALSO A PUBLIC / OFFICIAL STATEMENT BY THEM AND THEIR CASINO MANAGERS REGARDING THESE STUPID SITUATION/THE BLOCKING FROM THE CASINO LIVE CHAT, BLOCKED BY THE CASINO MANAGER ON TELEGRAM, AND BLOCKING FROM THE SITE SOCIAL CHAT AS WELL !

THEY HAVE TO EXPLAIN ALL THIS VERY WELL AND RESOLVE THIS ISSUES BECAUSE THIS IS = VERY SHADY / SCAMMY BEHAVIOR

BY THEM, IN MY OPINION !

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Dear Loirorico,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, the issue is unfortunately MORE SERIOUS than just a withdrawal concern !

They have RESTRICTED my account today from making any withdrawals/blocked it, and REFUNDED my withdrawal attempt!

So i can basically DO NOTHING on their stupid site anymore !

As i mentioned on the complaint, they also have BLOCKED ME ON TELEGRAM and BLOCKED ME ON LIVE CHAT ' on-site '' both on the SUPPORT LIVE CHAT and on the PLAYERS/SOCIAL LIVE CHAT on-site, as well.

Here's in attachment 2 proofs of that.

So i need the complaint to be proceeded, because they did all that WITHOUT ANY VALID GROUNDS behind this decisions, so it's definitely UNFAIR and SCAMMY behavior on their end, to AVOID PAYING MY WINNINGS !

FOR CASINO GURU: Please fix your website on BRAZIL country because Brazilian people like me are unable to complain against SCAM casinos online because your website version in BRAZIL IS NOT WORKING !

Which forced me to create this account and open this complaing using a VPN from Florida.

So make sure you FIX your website in BRAZIL properly.

As well as FIX this complaint here because I AM NOT FROM USA/FLORIDA at all.

And i don't want the casino staff to THINK that i'm breaking their rules against USA citizens not being allowed on their site.

They know VERY WELL what my country is from my IP address SINCE REGISTRATION times/days.

But i'm just saying that IF THEY ARE DISHONEST people, they might try to use this excuse against me here, based on my casino guru profile.

So kindly please FIX THIS on the complaint and assign my REAL COUNTRY BRAZIL on it. And please FIX YOUR WEBSITE IN BRAZIL and make it DISPLAY correctly/work correctly so that ALL Brazilian citizens like me can have a chance to complain against scammy online casinos and get treated FAIRLY/WITH JUSTICE, ok !

Thanks.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Loirorico,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila