The player from Germany deposits €39 which is debited from her bank but not credited to her player account, and casino support only sends automated replies without resolving the issue. She reports a repeat problem from September 2025 when two deposits were not credited and she received no follow-up.
AllySpin Casino - Player’s deposit is delayed.
Opened
Current status
Waiting for player to reply
29d 17h 21m 58s
AllySpin Casino
Safety Index:HighCase summary
Discussion
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20 hours ago
Translation
I deposited €39 over two hours ago. The amount was debited from my bank account, but not credited to my player account. I've contacted the casino's support chat twice about this, unfortunately without success. I keep getting automated replies and being put off, but nothing is actually happening.
I already had this problem in September 2025; two deposits were not credited and I was put off for days. To this day, I have not received any notification from Allyspin.
Automatic translation:
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6 hours ago
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6 hours ago
Dear conny2050,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
