The player from Germany had deposited €39, which was debited from her bank but not credited to her player account, and casino support had only sent automated replies without resolving the issue. She had reported a repeat problem from September 2025 when two deposits were not credited and she received no follow-up. The issue was advised to be investigated through her payment provider, as the casino's ability to intervene was limited in such cases. The complaint was later marked as resolved by the player, and the resolution was acknowledged by the Complaints Team.
AllySpin Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €39
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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1 month ago
Translation
I deposited €39 over two hours ago. The amount was debited from my bank account, but not credited to my player account. I've contacted the casino's support chat twice about this, unfortunately without success. I keep getting automated replies and being put off, but nothing is actually happening.
I already had this problem in September 2025; two deposits were not credited and I was put off for days. To this day, I have not received any notification from Allyspin.
Automatic translation:
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1 month ago
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1 month ago
Dear conny2050,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
Translation
Dear Veronika,
Thank you for your quick response.
The last deposit has since arrived, but I have not received a response from Allyspin regarding the missing deposits from September 2025.
For my part, I have drawn my own conclusions and am having my player account at Allyspin deleted.
Therefore, I will close this case as resolved here at Casino.guru.
Kind regards
conny2050
Automatic translation:
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear conny2050,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
