The player from Australia deposited 50, which never credited to his casino account despite his bank showing the payment had been taken. The casino and bank gave conflicting information—the casino alternately said it was credited or still processing, while the bank said it was holding the payment, leaving the funds unavailable. The issue was resolved after the deposit was eventually credited to his casino account. We closed the complaint following the player's confirmation that the funds were available. The player was encouraged to reach out again if further problems arose.
Betzillo Casino - Player deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: A$50
Betzillo Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 month ago
Deposited 50 and never credited my account, my banks said it's taken and they say it's been credited then another person says it's still processing and another person says my banks holding it.
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1 month ago
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1 month ago
Dear Julianrich,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
The player informed us that the deposit has been credited to his account. Therefore, this complaint will be closed as resolved.
Dear Julianrich,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
