BoGamba Casino - Player's deposit was not credited.

Dear vsplessk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

This is my first deposit to this casino. The address was unique, but it changes every time you try to make a deposit with ETH

Chat messages have not been answered for 8 hours. They don't want to take my deposit. They write according to the template that you just need to wait. Complete nonsense. Scam casino

threw at 1080 dollars and it's fine for them. I would not recommend anyone to play at this casino.

Thank you very much, vsplessk, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi vsplessk,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite BoGamba Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi vsplessk,

I got new contact information from the casino. Hope there will be a reply soon.

Dear vplessk,

I have checked with all my departments and the address where you send the funds to do not belong to us. We have even contacted our provider with this issue and they also told us this is not a wallet belonging to us.

You can make a deposit via Crypto thru the standard casino channels, we would welcome it if you can screen record your efforts. I am positive that once the moneys are sent to the propper wallet moneys to the account will be credited.

Best,

BoGamba

Thank you BoGamba Casino team for your reply.

Dear vsplessk,

Is there any recording/screenshot etc. showing that the wallet address you used for the deposit is connected to the casino?

I am very sorry as mentioned we have checked everywhere with the finance department and also the payment provider, the money is not with us. If the money would have come into our wallet it would have been automatically credited to your player account.

Hi all,

Thank you for your replies.

Dear vsplessk,

I've looked at the transaction hash and can confirm that the money was sent. However, we don't know where it was sent. If you don't have any screenshots clearly showing that the wallet address belongs to the casino, I'm afraid I won't be able to help you.

How do you imagine it? The address to which I sent the funds has changed. How can I prove that it belongs to them? I can't do it in any way, because it changes with every new transaction created. It is not found anywhere in the transaction history. it does not show the address. They are different every time.

Hi vsplessk,

Typically, players send screenshots of the complete deposit webpage, which includes the casino's logo, to ensure that the connection is evident. At this point, there is no concrete proof indicating that the wallet address is owned by the casino.

Hi vsplessk,

Is there any other evidence you could provide us with?

Dear vsplessk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.