Bob Casino - Player’s struggling to withdraw his winnings.

Also, habe 250 euro gewonnen keinen bonus keine freispiele benutz oder sonstiges nur mein geld sonst nix. Alle Dokumente abgegeben die sie haben wollten. So wollte 250 via Paysafecard auf meinen paysafe account auszahlen lassen da haben sie mir gesagt ich sollte zu meinen dokumenten den paysafe coupon mit dem ich eingezahlt habe uploaden. Das habe ich auch getan aber er wurde nichts ausbezahlt und es gibt auch keine Antwort mehr von keinen vom Bob Casion.

Echt leute ist nicht nur mir passiert einen kumpel auch schon. Lasst es sein.

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serous and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

es hat sich erledigt, nach 5 stunden 6 verschieden supportern ist es dann gelungen etwas auszuzahlen

Thank you very much, Patrick, for the update. Do I understand it correctly that your problem has been resolved or it was a partial withdrawal only? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Patrick,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.