Bob Casino Review

The player from Sweden is experiencing problems with verification of his account due to unresponsive customer support. We rejected the complaint because the player didn't respond to our messages and questions.

The player requested withdrawals of €100 and €350. The first one was processed successfully, but for the second one he was asked to send documents to be verified. The casino didn’t accept a scanned ID picture and asked for a photograph of the ID. In the meantime, the player closed his account and the casino refused to accept an e-mail with the photograph. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Netherlands has experienced a technical glitch while playing live roulette. The player placed a bet on number 31, straight up, but the winnings were not rewarded. The player's original bet was eventually credited back to the player.

The player from Canada faced repeated cancellations of withdrawals due to alleged incorrect banking information, despite having confirmed the details with her bank. The casino, Playamo, provided inconsistent instructions regarding what information to enter, complicating the withdrawal process. After contacting Interac/Gigadat, it was confirmed that her account was not on hold, leading to a successful withdrawal of $1,600. The issue was marked as resolved by the Complaints Team, and the player was advised to reach out for future assistance if needed.

The player from the Czech Republic is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. She has received her winnings by another payment method.

The player from the Czech Republic requested a withdrawal, but it has been rejected. Although the player deposited funds via third party cards, the casino has decided to pay the player his winnings and warned him not to deposit from third party cards again. The complaint is now resolved.

The player registered in the casino, had some trouble with the verification, but eventually passed it. The player continued playing and made several withdrawals. After some time, the player was asked to verify her account again. The isue was successfully resolved.

The player from Australia was unable to withdraw $75 winnings from no deposit free spins because the only withdrawal methods were crypto or bank transfer, and bank transfer required a minimum of $250. The casino denied the crypto withdrawal since the winnings weren't from a crypto deposit. After the player threatened to escalate the issue publicly, the casino processed the withdrawal using the crypto method. We confirmed the issue was resolved and marked the complaint as closed.

The player from Australia has been accused of opening multiple accounts. We received sufficient evidence of this from the casino and so the complaint was rejected. After some time, the casino reconsidered their position and decided to pay the player the previously confiscated winnings. As such the complaint has now been closed as 'resolved'.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully in compliance with the maximum cashout limit from the bonus that was activated, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties verifying the account as the driving license wasn’t accepted by the casino. The issue was eventually resolved and the player received his winnings.

The player from Portugal faced difficulties with a €500 withdrawal that had not been credited to his account. Despite repeated requests for assistance and promises of support, the issue remained unresolved. The Complaints Team facilitated communication with the casino, and the player confirmed that his KYC had been verified and previous withdrawals had been successful. Ultimately, the player's issue was resolved, and he received the funds in his account.

The player from Italy had encountered account closure after requesting self-exclusion, without receiving a response from the casino. Despite depositing money, the account was closed two days later with the funds remaining inaccessible, and there had been no response from support in four days. The issue was resolved after the player was able to re-enter the site and withdraw his funds. We closed the complaint as resolved following the player's confirmation.

The player from the Philippines encountered difficulties withdrawing funds after providing his ID and selfies for verification. Despite sending multiple bank statements and wallet statements from Maya and SeaBank, the casino's security team insisted on additional documents, leading to confusion and delays. The player sought a resolution from 22Bet regarding the requested documents. After extensive communication, the verification process was completed successfully, allowing the player to withdraw his winnings, although his account was subsequently restricted from gameplay activities. The player expressed disappointment but decided to explore other casino options while thanking the Complaints Team for their assistance. The complaint was marked as resolved.

The player from Germany faced difficulties withdrawing her winnings after being asked to provide identification and a psychological evaluation, despite having used the account for over two months without issues. She found the demand for a psychological evaluation unreasonable and was frustrated with customer service insisting on its submission before allowing a withdrawal. The issue was resolved after the casino confirmed that all funds could be withdrawn following the completion of the standard verification process. The player's account was unblocked, allowing her to access her winnings.

The player from Spain faced withdrawal issues with the casino 22BetLuck, despite having a total of €1600 remaining after earlier losses. Attempts to withdraw using multiple methods were denied due to a 'payment processing error,' and the customer support did not provide a clear resolution. Additionally, the player's account was restricted from placing bets or making deposits without a specific explanation. The issue was resolved when the player contacted the casino's online chat, leading to the successful payment of winnings via instant SEPA after providing an account statement for verification. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with delayed withdrawals at the casino, having received only one out of three requested that month. The first withdrawal, dated the 9th, had surpassed the 7-day waiting period, and despite contacting customer support and sending the requested bank statements, the player received no response. The casino later confirmed that the player's account verification was incomplete, which delayed the processing of withdrawals. Ultimately, the player received the funds after further communication with the casino. The complaint was marked as resolved, and feedback on the service was encouraged.

The player from the Czech Republic had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved when the player confirmed receiving the funds from the casino after experiencing a delay. The Complaints Team marked the complaint as 'resolved' following this confirmation.

The player from Mexico faced delays with account verification required by 22 Bet, which prevented him from withdrawing funds. Despite having submitted all requested documents to the security department four days prior, he did not receive a response and was still unable to access his winnings. The issue was resolved after the player provided additional documentation, including a selfie with a blank sheet of paper and a passport. After 12 days of communication with the casino, he was finally able to withdraw his funds. The complaint was marked as resolved.

The player from Portugal had requested a €300 withdrawal on 20-07-2024, which usually took minutes, but had not arrived after 8 days. Despite having contacted support and provided a bank statement, the issue remained unresolved. The player was dissatisfied and sought assistance. The complaint was escalated, and after further communication with the casino, it was confirmed that the player’s withdrawal requests were approved, although there were delays in processing. Ultimately, the player received the €400 withdrawal and expressed gratitude for the resolution. The case was marked as resolved.

The player from Ontario deposited $550 into 22Bet, scaled it to $730.24, and faced issues withdrawing his winnings. Despite sending the required files to confirm his deposit, the casino refused to accept them and stated they would ignore his messages without returning the money. The Complaints Team intervened, facilitating communication between the player and the casino. After several attempts to meet the casino's verification requirements, the player successfully withdrew his winnings. The complaint was marked as resolved.

The player from Italy faced account blocking issues with 22bet after submitting withdrawal requests. Despite having previously verified their account and submitted the necessary documents successfully, the casino required the same documents and a selfie again due to email communication issues. We provided guidelines for proper document submission, and the player resolved the issue successfully. The complaint has been marked as resolved.

The player from Finland was unable to set deposit limits and had struggled with slow email responses from the casino. Despite requesting immediate account closure due to the lack of deposit limits, the casino required a three-month waiting period, which the player found unacceptable. The issue was resolved when the casino blocked her account permanently, citing signs of gambling addiction, which she denied. The Complaints Team marked the complaint as resolved after confirming the account closure with the casino.

The player from Serbia successfully withdrew a small amount from 22bet but faced extensive verification requests for a larger withdrawal of $2,550. Despite providing numerous documents over 19 days, the process remained unresolved. The player confirmed that the casino eventually paid the full amount via cryptocurrency after a lengthy verification process. We closed the complaint as resolved based on the player's confirmation.

The player from Portugal had his account with 22bet blocked without notice for verification purposes. Despite submitting all the requested documents, his account remained inaccessible and he kept receiving the same response to his emails. The player reported that after persistent communication via support chat and email, the situation was resolved. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece had created an account with 22bet for sports betting in April. He had made several successful deposits and withdrawals until the casino requested an account verification on May 12. Despite submitting all requested documents promptly, the player had experienced a delay in the verification process. The player had provided all necessary documents, including his ID, a photo of his face with his ID, an email from the security department, a utility bill, and his driving license. After the Complaints Team intervened and communicated with the player and the casino, the verification process was finally completed. The player confirmed that the issue had been resolved and the complaint was subsequently closed.

The player from Austria had been waiting for two days for the completion of his account verification on 22bet, despite having sent his ID card. He had reported no feedback or reaction from the casino. Later, the player had informed that his withdrawal was being processed but his account was restricted. Eventually, the player had confirmed that he had received his money successfully, resolving the issue. As a result, we had marked the complaint as 'resolved' in our system.

The player from Spain had had an issue with withdrawal at an online casino due to required documentation. Despite multiple attempts to send the documents, he had received no response from the casino. After he submitted his complaint to us, we had asked for additional details to better understand the situation. Shortly after, the player had informed us that his issue had been resolved. Consequently, we had closed the complaint as 'resolved' in our system.

The player from Germany had deposited 1200 Euros via immediate payment, but the funds had not appeared in his casino balance. Despite having provided evidence to customer support, he had only received responses that his request was being processed. After the player had contacted his payment provider, he had been able to provide a payment confirmation with a tracking number to the casino. Consequently, the casino had been able to track the payment and credit the funds to the player's account. The issue had been resolved successfully.

The player from India had experienced repeated withdrawal denials from 22bet due to processing or technical errors. The player had confirmed that he had made successful withdrawals in the past, passed the KYC verification, and his winnings were a combination of deposits and bonuses. After multiple follow-ups, the player had been able to successfully withdraw his winnings. We had marked the complaint as resolved following the successful withdrawal.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and wait for at least 14 days after requesting the withdrawal before submitting a complaint. After our intervention, the player confirmed that he had received his winnings. Thus, we marked the complaint as 'resolved' in our system.

The player from Greece deposited 60 euros that were deducted from their account, but it did not reflect in their betting account. They believe they have been cheated and report that the customer service chat responses are unhelpful. The complaint was closed as the player's issue got resolved by the casino.

The player from South Korea had had an issue withdrawing funds due to constant additional verification requirements by the casino. Despite having submitted various forms of identification, the casino had continued to request more, which the player had perceived as an intentional delay of their withdrawal. The complaints team had communicated with the casino and the player, clarifying the need for a national ID card for verification. After the player had submitted a new passport photo with a code and a selfie, the casino had approved the withdrawal. The player had confirmed that the funds were transferred, and the issue had been successfully resolved.

The player from Portugal had been unable to withdraw his winnings from the casino despite having provided numerous documents for verification. The Complaints Team had explained the importance of the Know Your Customer (KYC) process and had asked the player for further information regarding his document submission and communication with the casino. The player later confirmed that the issue had been resolved by the casino. Consequently, the Complaints Team had marked the complaint as 'resolved' in their system.

The player from India had experienced issues with withdrawing his winnings from 22bet. Despite having his account fully verified and making several attempts to withdraw through Paytm, his withdrawals were repeatedly approved but then returned to the gaming account within 24 hours. After extensive communication with the casino and the Complaints Team, the casino had claimed the withdrawal was successfully processed to the player's Paytm wallet. However, the player insisted that he had not received the funds and did not have an active Paytm wallet. The issue was finally resolved after two months when the player confirmed that he had received his withdrawal.

A player from Argentina is facing a problem with their withdrawal as their request was rejected despite using the same method for deposit. The complaint was resolved as the player's money got paid out.

The player from Greece is facing a deposit issue at the casino where his 300 euros didn’t reflect in his account. The player later informed us that the issue was solved, so we closed the complaint accordingly.

The player from Poland has been experiencing difficulties with his identity verification and the subsequent withdrawal of his winnings for more than six months. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Brazil had had difficulties withdrawing his winnings from an online casino because his account had not been verified. Despite his attempts to submit documentation, the casino had not responded. Our team had attempted to mediate, but the casino, with a history of 15 unresolved cases, had remained unresponsive, leading us to close the complaint as 'unresolved'. Later, the casino had claimed to have processed the player's withdrawal. However, the player had not confirmed this, causing the complaint to be closed as 'player stopped responding'. Eventually, the player had informed us via email that his issue was resolved.

The player from Austria had requested a full report of all his deposits and withdrawals from 22bet Casino. The casino initially did not respond to his request, which led to the complaint being marked as 'unresolved' due to the casino's history of non-responsiveness. However, the casino eventually provided the requested information and the player confirmed receipt. Consequently, we marked the complaint as 'resolved'.

The player from Brazil is having difficulties withdrawing winnings due to incomplete verification. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

The player from Portugal requested a withdrawal and the casino asked him to submit additional documents. The complaint was resolved. After providing additional information including a selfie, the player received his funds.

The player from Netherlands has deposited money into his account, but the funds were not credited. The case was solved when the player received his deposit. However, the player closed his account in the casino because of the negative experience.

The player from Austria faced a withdrawal issue where her winnings of 300€ were canceled due to an allegation of having multiple accounts linked to her IP address. She asserted that she was the only one using that address and was unsure how to resolve the situation. The issue was resolved when the casino confirmed that everything was okay and paid out the winnings. The complaint was marked as 'resolved' in the system.

The player from Portugal faced difficulties withdrawing his winnings from Bizzo casino, as the casino had been rejecting her withdrawal requests for the last three days. Despite providing various documents and communicating with the department, he was still waiting for his requested payout to be approved. The issue was resolved after the player successfully completed the verification process, allowing him to withdraw 8,000€. The Complaints Team confirmed the case as resolved and appreciated the player's cooperation.

The player from Germany reported repeated issues withdrawing winnings from Bizzo Casino, encountering vague responses from customer service and ongoing reasons for withholding funds. The player expressed disappointment in the support provided and labeled the experience as potentially fraudulent. The issue was resolved after the player submitted a complaint, leading to the prompt processing of the withdrawal and the funds being credited to his account. The Complaints Team marked the complaint as resolved, acknowledging the time-consuming nature of the process.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. However, the player later reported that the casino had approved his withdrawal and asked for the complaint to be removed. In response, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested his account to be closed due to a personal decision to stop playing. The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player's reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team.

The player from Greenland was unable to withdraw his funds from Bizzo Casino. The casino consistently requested more documents and photos for verification, even after the player had already provided several. The player mentioned having 6485 EUR in his account. Partial withdrawals of 1500 EUR and 1485 EUR were received, but the remaining 3500 EUR was pending. Eventually, the casino processed the remaining winnings, and the player confirmed receiving all funds. The complaint was resolved successfully.