The player from Germany days has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
BlueLeo Casino - Player’s withdrawal has been delayed.
Amount: €2,000
BlueLeo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
BlueLeo Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello everyone...
I requested a withdrawal of exactly 2000€ on 15.07.2023 because that is the maximum amount one can withdraw per week. (which is already rather low).
Today is the 24.07.2023 and I still haven't recieved my money. I believe I have contacted Live Chat about 5 times and have written 2 separate emails. My account has been verified for quite some time. Naturally, I keep getting the copy paste answers through live chat... they keep telling me to be patient and that a bank withdrawal could take a few business days.
But 10 days????? My withdrawal hasn't even been processed yet, I can still cancel it... perhaps this is the casino's hope.
It's always sad when you have to wait so long for your money... and we're not talking about a small amount here. Normally, I'm not accustomed to such behavior from Hollycorn N.V since I prefer to use these casinos. But the way things are going on here is quite outrageous, in my opinion.
So here's a little tip from me to all those considering depositing money there... prepare yourselves to either never receive your payout or end up waiting for 20 days.
Automatic translation:
Public
Public
1 year ago
Dear Roozii,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Thank you for accepting my complaint...
What only bothers me are the constantly different statements of the supporters.. whether in live chat or by e-mail.
Since my account has been verified for a long time and the payment period via bank transfer says that it takes a maximum of 3-10 working days, I don't understand that.
Well, I hope that the case will be resolved quickly.
Best regards Philip
Automatic translation:
Public
Public
1 year ago
Hello Roozii,
Have there been any developments since our last conversation, please?
Public
Public
1 year ago
Dear Roozii,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
