BlueLeo Casino Review

The player from Germany has been struggling with a withdrawal request made 4 months ago. The casino is demanding a screenshot of the Mifinity wallet for deposit verification, which the player cannot provide. Despite submitting confirmation emails and bank screenshots, the issue remains unresolved. The complaint was rejected as the player stopped responding.

The player complained that he'd been trying for over 20 days to get his 200 AUD from the casino but kept encountering some software issues. Communication with casino support was slow. He tried to get Mifinity payment method to work with the software issues, however, the casino removed it from withdrawal options and he had only bitcoin as an option left. According to the terms, the player was required to withdraw with the same payment method that had been used for deposit, which was Mifinity for the player. There were no more updates since then.

The player made a deposit and provided his documents to the casino. After his proof of address had been declined, he provided alternative documents and his KYC process was completed. However, shortly after, he received an e-mail informing him about withdrawal's cancellation. The casino support's reasoning was inconsistent and there were no more updates since then.

The player from Germany days has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is dealing with a delayed verification process, with live chat providing unhelpful and repetitive responses. The player is frustrated by the lack of progress and inconsistent information. The complaint was rejected as the player stopped responding.

The player's account got blocked during the verification process. Casino stated they have closed the player's account according to the casino administration's decision based on the security notification but have not provided sufficient evidence therefore we closed this complaint as unresolved.

The player from Australia has tried to block his account on several occasions. Unfortunately, all the enquiries were ignored. The player received the refund, therefore we consider the case got resolved.