Dear immushaik143sa,
We regret that this situation has occurred, but we acted in accordance with our rules.
Your funds:
- May 14, 2024: 8,000 INR
- June 23, 2024: 5,044.50 INR
- August 12, 2024: 11,000 INR
Were confiscated in accordance with our rules 9.6, 9.5, and 10.2:
9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.
9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.
10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
▪ Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
While wagering deposit in Instant Games, the customer should cash out (whether manually or using the Auto-Cashout feature) at multiplier x1.5 or higher. Otherwise, it shall be considered fraudulent behavior. In such a case, The Company reserves the right to void (confiscate) any or all the player's amounts.
▪ Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
▪ Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
▪ Using strategies that take advantage of any software bug or failure.
The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse.
Further details will be sent to Pavel via email.
Thank you for your understanding!
Best regards,
BlueChip Customer Care Manager
Dear immushaik143sa,
We regret that this situation has occurred, but we acted in accordance with our rules.
Your funds:
- May 14, 2024: 8,000 INR
- June 23, 2024: 5,044.50 INR
- August 12, 2024: 11,000 INR
Were confiscated in accordance with our rules 9.6, 9.5, and 10.2:
9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.
9.6 The Company reserves the right to suspend your access to the Website's services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.
10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
▪ Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
While wagering deposit in Instant Games, the customer should cash out (whether manually or using the Auto-Cashout feature) at multiplier x1.5 or higher. Otherwise, it shall be considered fraudulent behavior. In such a case, The Company reserves the right to void (confiscate) any or all the player's amounts.
▪ Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
▪ Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
▪ Using strategies that take advantage of any software bug or failure.
The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse.
Further details will be sent to Pavel via email.
Thank you for your understanding!
Best regards,
BlueChip Customer Care Manager