BlueChip Casino - Player’s Ethereum withdrawal is being delayed.

Hi,

I have waited for my 0.44 ethereum withdrawal since 14.09.23. I have fully verified my account. I have let bluechip casino know that if they need to do more verification, I am ready. Unfortunately, not heard from them. Or seen my withdrawal released. Hope to hear from all parties at your earliest

convenience.

Best regards.

Dear Orde0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Petronela

Hi, the withdrawal has been pending for 13 days now. This is a crypto withdrawal. It should not take this long to process such a payment. My account is fully verifeid. I have no problem doing additional verification if the casino need it. Hope to hear from you soon.

Thank you very much, Orde0, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Orde0 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hi,

Apparently I need to verify my payment method, but their document uploader does not show any upload option. Bluechip support have yet to fix this. Hopefully @bluechip they will do so soon?

Best.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Orde0,

We sincerely appreciate your patience and understanding as we address your recent withdrawal request.

In accordance with our General Terms and Conditions (rule 9.5), we reserve the right from time to time to conduct a game play review/review the customer's gaming activity. This is a standard procedure designed to maintain a secure and fair gaming environment for all of our valued members. We understand that this process may have caused some delay in the confirmation of your withdrawal, and we apologize for any inconvenience this may have caused.

After the thorough examination of your gaming activity and the successful verification of your account, we are pleased to confirm that your withdrawal has been approved and completed. 

Your satisfaction is important to us, and we are committed to providing you with a seamless and enjoyable gaming experience. If you have any further questions or require assistance with anything else, please do not hesitate to reach out to our support team. We are here to help you with any concerns or inquiries you may have.

Best regards,

BlueChip Customer Care Manager

Thank you very much for the update. Dear Orde0, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I can confirm the withdrawal was successful. I want to thank all involved parties for their help.

Best regards.

Dear Orde0,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter