BlueChip Casino - Player’s deposit is delayed.

I deposited 1000 rup in my blue chip account not added in my account its my 3rd

Day for waiting when i ask to solve my issue they say when this issue will they email me

Dear pawarjibngladesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your bank regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Thank you for your reply.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider -your bank in this situation. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated.

Thank you very much for your understanding.

Dear all,

As far as we can see the deposit of 1000 rupees was successfully credited to the player's account on 25.09.2024 07:53:43 UTC (01:23:34 p.m. IST)

We ask the player to log into his account and check the transaction history.

Best regards,

BlueChip Customer Care Manager.

Thanks to the BlueChip Casino representative for the reply.

Dear pawarjibngladesh,

Could you please confirm the reception of the funds?

Dear pawarjibngladesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.