BlueChip Casino - Player can't withdraw her winnings.

I am in Canada. There is no way to cash out. Customer service fluffs u off and didnt solve anything. This is fraud. They can easily take your money but no options to pay out winnings in Canada. Do not use this site.

Dear tdblu1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation. Could you please advise if your account has been fully verified? Is this your first withdrawal attempt in the casino? Have you been advised why the withdrawal options are unavailable?

Looking forward to hearing from you.

Best regards,

Tomas

My account was verified then when I tried to cash out it suddendly said not verified.

They also saod to get etransfer i wld need to deposit more money via etransfer in order for etransfer cash out option.

I have sent multiple documents and they say send another card. Then I send a card it says send banking

this has happened 4 times now and then a short time

later it says sorry we cant verify u need to submit more documents

verified then rejected 5th time

Hello tdblu1979,

We apologize for such a long response. We took extra time to check all the details and give you a detailed answer.

The verification procedure is a standard step to ensure the security of your account and funds. We care about this procedure so that our players feel safe playing with us. Each account undergoes a thorough automated check at the first stage, as well as a check by our specialists with each withdrawal of funds.

At the stage of checking your documents before withdrawing funds, our specialists requested an additional document, namely, a bank statement, about which you were informed. We are glad that our customer support team helped you resolve your issue. As we can see, your withdrawal request was successfully approved, as well as subsequent withdrawals.

Regarding the activation of a new payment method, we draw your attention to the fact that this procedure includes the required minimum deposit for the payment method to be available for withdrawal. After successful deposit and payment verification, the payment method will be available for your further use.

We hope that you were satisfied with the highest level of service provided to you by our team. Our live chat operators and technical specialists have made every effort to help you receive your winnings.

Congratulations on your victory! We hope to see you as our winner again soon.

Please feel free to contact our team if any further assistance is needed. We are always ready to help!

Sincerely,

BlueChip team.

Thanks for the reply to both parties.

Dear tdblu1979,

Could you please confirm the withdrawal from the casino was successful? Please let me know. Much appreciated!

Dear tdblu1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After days of arguing I was finally paid. Thank you for your help.

Dear tdblu1979,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru