The player's withdrawal is delayed for a day. The complaint was resolved as the player received his money.
Blizz Casino - The player's withdrawal is delayed.
Amount: 193,035 TRX
Blizz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Blizz Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Team,
I played at Casino Blizz. It is about the crypto value of 193035 TRX (currently around $13000).
According to the T&C, the payout should be immediate. According to a supporter, it can happen that individual payouts can take between 12-24 hours.
My withdrawal was paid about 21 hours ago, but I highly doubt that the withdrawal will be paid within the next 3 hours. Also, an agent had assured me that there should be no problems with the payout (this was before the payout request).
In another conversation with an employee, I was assured that I would be paid out soon (the conversation took place 9 hours ago).
In a conversation a few minutes ago, I was warned again to be patient and again pointed out that I would be informed by email. Since it's a new casino, I'm not entirely comfortable.
Likewise, it is nowhere mentioned in the T&C that a 4% tax is charged on the payout (which is done via Coinspaid and not directly on the blockchain). This is split 50:50 between the casino and the player.
I'm asking for your help. If a payment is made within the next three hours, I will contact you again.
Attached are all the conversations with the agents and pictures.
Many Thanks.
Automatic translation:
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2 years ago
Hello gamblejoe52,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blizz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello Nick,
Thank you for opening this case.
I emailed support a few hours ago. They have now asked me to upload the usual documents for verification. Contradictory to live support.
At the moment I can only upload my identity verification documents. Only when these have been approved can I verify my address...
I don't really understand why you can't upload the required data all at once. This unnecessarily lengthens the verification process.
I claimed the 1st deposit bonus.
Warm greetings
Automatic translation:
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2 years ago
Translation
Excuse my paranoia.
I have received my payout. Due to the different statements of the support staff and support email, I was very suspicious. Unfortunately it wouldn't have been the first time.
Complaint can be closed.
Automatic translation:
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2 years ago
Hello @everyone,
Sorry, I've only just seen the post.
I also think as a player you have to understand that a casino has to abide by certain regulations and this is not a stalling tactic. You threatened us with Curacao Complain after day 1 even though we just started processing the KYC documents. Likewise, the statement that the live chat support agent gave incorrect information, at this point in time no KYC query was required and the live chat is not responsible for this, but our compliance department.
I can understand that there are many black sheep in this business and I hope we were able to satisfy you to some extent.
