Blazzio Casino - Player unable to access casino account.

Hello! I'm encountering a problem with accessing Blazzio casino. I registered my account with them approximately 10 days ago and had been able to access the casino from my IP address without any issues. I utilized a bonus offer and managed to increase my balance slightly. However, due to other commitments, I couldn't complete the wagering requirements and had to postpone them for several days. The bonus is set to expire in just a couple of days on 19.03. Unfortunately, I am now unable to open the casino. I've attached a screenshot showing the message I receive when attempting to access it.

Despite my efforts, including trying to access the casino from different IP addresses using VPNs from various countries, the issue persists. I even asked friends in different countries to try accessing it without success. With only two days remaining to complete the wagering requirements before the bonus expires, this technical issue has put me in a difficult position. You can check it yourself if you yourself can access the casino at the moment.

I intend to use this complaint as evidence that I was technically unable to log into the casino and complete the wagering requirements. It's crucial that this issue is resolved promptly, as the expiration of the bonus is imminent. Your assistance in rectifying this matter would be greatly appreciated.

Thank you for your attention to this matter.

Dear kiravoknaj80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was the last time when you succeeded in accessing your casino account?
• Was your account successfully verified in the past?
• Have you tried any other devices to access your account?

Unfortunately, I have tried accessing the website using different VPNs and experienced the same issue.

• Have you tried reaching out to support@blazzio.com for any assistance?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Last time it was about one week ago I succeeded to access the site. No, account is not verified as verification need to be made from site uploading documents. Yes I tried from mobile and desktop PC.

Dear kiravoknaj80,

Regrettably, I attempted to access the website once more using various VPNs, but encountered the same issue.

• Have you considered contacting support@blazzio.com for assistance?

Thank you.

Yes of course… Several emails already sent to their support- not a single reply received

Thank you very much, kiravoknaj80, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you kiravoknaj80 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Blazzio Casino for their help in resolving this complaint. We would like to know why is the player unable to access the site and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I see they keep ignoring...

The casino has closed according to our information and I’m afraid I wasn't able to get in contact with any affiliates. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. We believe any outstanding winnings should be paid out, so I recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter