Blazzio Casino - Player's funds have been confiscated and the account closed over accusation of multiple accounts.

I oppened an account on Blazzio and used there first deposit bonus. i loose my deposit and going for the second deposit bonus. i win 723Euro and made a withraw. After that i recived a mail from Blazzio. They told me that they have canseled my withdraw and all my accounts becouse i have "more than one account". I only have one account and when i try to get more information by the live chat they only tell me that the decission is final and that my money is not going to be withrawable and i am not welcome on there site anymore. i have asked about some proof so i can see what i have doing wrong. but i get the same answear. i contact you becouse i find Blazzio on your account and then i think it was safe deposit and withrawals.

Dear swaramo90, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi, its no other people in my home thats played casino.

no they blocket my account before i had the chanse to verifying my account.

I played on the second deposit bonus.

Thank you very much, swaramo90, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you swaramo90 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Blazzio Casino for their help in resolving this complaint. We would like to ask if you could provide evidence of multiple accounts to my email (peter.c@casino.guru).

Thank you!

Dear Peter,

Kindly be informed that we have provided the evidence to your email.

Best regards,

Casino Manager

Thank you for providing the evidence Blazzio Casino Team, I had the chance to review it already.

Dear swaramo90, from the evidence the casino has provided it is clear that there are multiple accounts that have been caught by the systems the casino put in place. Unfortunately due to that, we will have to reject the complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.