The player from Germany had deposited 50€ and later attempted to withdraw the same amount. However, the online casino had closed the player's account, accusing them of cheating, and confiscated the remaining balance. The player had claimed that the casino did not provide specific reasons for the account closure and did not request any documents for verification. After our team's intervention, the player's account had been reopened and they were able to withdraw their funds. The issue had been successfully resolved and the complaint was closed.