Blazzio Casino - Player’s account and winnings has been blocked.

Hello dear Guru experts.

Casino blocked my account together with my winnings and deposit. I have no idea what happened.

From casino email: "Reason: Account is blocked. T&C 9.9"

That is all, no other explanations.

Dear Mecek333A,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Blazzio Casino. I have checked the Terms and Conditions, and this is what I found:

9.9 Multiple accounts are strictly prohibited. Creating more than one account on your own or in association with some partners, for participation in the same bonus campaign or offer from the same device/household/IP address is deemed as bonus abuse. Blazzio.com reserves the right to cancel the bonus and/or offer, void any related winnings and close such accounts at its own discretion.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello thank you for reply.

1) No, only me registered at Blazzio casino and I did it only once.

2) I did not passed verification as account was blocked the same day I made attempt to withdraw my winnings.

3)Yes winnings made with bonus.

Have you used a VPN or any other IP-masking software to access the casino site?

I dont know what is it. I played from my PC.

Thank you very much, Mecek333A, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK. Thank you

Hello Mecek333A,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Blazzio Casino representative to join this conversation and participate in resolving this complaint.

Dear Blazzio Casino,

Could you comment on this and state why the player's account got blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Stefan,

Our system determined the user’s account as duplicate, thus the account was blocked under T&C, section 9.9:

Multiple accounts are strictly prohibited. Creating more than one account on your own or in association with some partners, for participation in the same bonus campaign or offer from the same device/household/IP address is deemed as bonus abuse. Blazzio.com reserves the right to cancel the bonus and/or offer, void any related winnings and close such accounts at its own discretion.

We have sent the evidence to your email (stefan.m@casino.guru). Please be so kind to check it.

Thank you for your time and cooperation!

Best regards,

Emma

Blazzio Casino Manager

I want to inform Casino.guru that the casino closed my account and confiscated both my deposit and winnings