BlackDiamondCasino - Withdrawal has been delayed after player’s account verification.

I have been playing 30.9

I won 125 € I made a lift I sent the requested documents it was said 3-5 days

money returned to the gaming account I made the withdrawal said 7 days

asked to put a paper on their pages about the debit card I filled in I took a picture of the card again I signed and sent

again the money came by taxi to the game lifter lasts 10 days. Finally, they put an email so that they would not respond to my messages. Casino is not under any license and I hope you are honest with our players in their reviews

You have the casino rating wrong

Dear Seija,

I’m very sorry to hear about your problem with the withdrawal. Please, could you answer a few questions for me, so that I can fully understand what the reason for the delay might be? Is this your first withdrawal? What method did you use? Do I understand correctly that the casino sent you an email saying they won’t respond to your emails anymore? Please, could you resend it to me?

At the same time, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos takes KYC lightly. Thank you very much in advance for your reply. Hopefully I will be able to help you as soon as possible.

Best regards,

Petronela

The email will send a message saying that this email will not receive my messages

the starting point was that i was closing my account because the withdrawal was 100 € minimum i think it is too big

the maid replied do not close you get 10 € to your account

without recycling requirement

playing came in profit. i decided to raise 125 €

Dear Seija,

Thank you very much for your reply. I contacted the casino and I will inform you about any outcome or update. 

Hopefully I will be able to help you as soon as possible.

Best regards,

Petronela

Hello,

We hope this message finds you well.

Please note that we looked into it and found that your latest withdrawal attempt has been declined due to the Verification Process, however there is nothing to worry about since the withdrawal will be reviewed again as soon as the Verification Process ended. 

Please refer to our Banking page for the exact rule:

Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

We noticed that you have already made a new request, please leave it pending and we can assure you that we will do everything in our power so that it is reviewed as soon as possible. 

Thank you for your patience and understanding and let us know should you have any other questions or concerns, we are at your full disposal.

Kind regards,

Black Diamond Casino

Hello,

We hope this message finds you well.

Please note that your withdrawal request has been reviewed and approved and the winnings should reach your account within maximum 7 business days. 

Should you have any further questions or concerns regarding your account, please do not hesitate to let us know. 

Kind regards,

Black Diamond Casino

Dear Seija,

We are extending the timer by 7 days. Please could you confirm that you have received the winnings? 

Thank you very much.

Best regards,

Petronela

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.