Honestly, one of the very worst casinos I’ve played at. Way too many sneaky rules and conditions in place.
- Pleasant customer service agents
- Everything else!
Safety Index
by Casino Guru
User feedback:Bad
Rated by 18 users
Deckmedia N.V.
2009
> $1,000,000
OverviewUser reviews18Safety Index explainedDiscussion1
Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
BlackDiamondCasino Review
Our expert casino review team has carefully analysed BlackDiamondCasino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. BlackDiamondCasino scored Low Safety Index of 3.5, implying a deficiency in fairness and safety as per our evaluation standards. Keep reading our BlackDiamondCasino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index of BlackDiamondCasino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our BlackDiamondCasino review, we extensively examined and analyzed the Terms and Conditions of BlackDiamondCasino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
According to our approximate calculation or collected information, BlackDiamondCasino is an average-sized online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include BlackDiamondCasino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All of that, together with other factors considered in our review, has resulted in BlackDiamondCasino having a Safety Index of 3.5, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: As far as we are aware, BlackDiamondCasino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of BlackDiamondCasino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.
BlackDiamondCasino Terms and Conditions
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of BlackDiamondCasino during our review.
Player complaints about BlackDiamondCasino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 2 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,357 black points in total, out of which 1,357 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
BlackDiamondCasino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Based on the 18 user reviews of BlackDiamondCasino in our database, it has a Bad User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
BlackDiamondCasino company data and licenses
BlackDiamondCasino is owned by Deckmedia N.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
BlackDiamondCasino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Win and withdrawal limits, payment options
BlackDiamondCasino accepts deposits via 23 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, American Express, Neosurf, eChecks, Bitcoin (BTC), AstroPay, Easy EFT, Flexepin, Tether (USDT), Litecoin (LTC), Check (Cheque), Bank wire, Tron (TRX), Cashlib, Bitcoin Cash (BCH), TrueUSD (TUSD), Ethereum (ETH).
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
| Withdrawal limits | Win limits |
|---|---|
| EUR 4,000 per week | No win limit |
| EUR 16,000 per month | |
| USD 4,000 per week | |
| USD 16,000 per month | |
| CAD 4,000 per week | |
| CAD 16,000 per month | |
| AUD 4,000 per week | |
| AUD 16,000 per month | |
| ARS 4,000 per week | |
| ARS 16,000 per month | |
| ZAR 56,000 per week | |
| ZAR 224,000 per month | |
| Withdrawal limit also applies to progressive jackpot wins! |
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at BlackDiamondCasino.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
|
 |
| Spanish | |
|
|
| German | |
|
|
| French | |
|
|
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at BlackDiamondCasino, account management, withdrawal process, etc. BlackDiamondCasino lacks a customer support platform. We view this as a serious issue, seeing as players are not able to get in touch with anybody from the casino. Hence, dealing with any sort of issues becomes practically impossible.
Slots and casino games at BlackDiamondCasino
BlackDiamondCasino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Other card games.
Games from 4 casino game providers are available. This includes Pragmatic Play, Betsoft Gaming, Vivo Gaming, Octopus Gaming.
Bonuses and codes offered by BlackDiamondCasino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from BlackDiamondCasino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our BlackDiamondCasino bonuses page.
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games
Types of games
Language options
English website
All languages
(4)
All website languages
EnglishFrenchGermanSpanishEnglish customer support
All languages
(4)
All customer support languages
EnglishFrenchGermanSpanishNo live chat
Game providers
Positives
- Popular progressive jackpot slots
- Bitcoin accepted
- Live dealer games are available
- Exclusive promotions for existing players
Negatives
- Casino has many complaints (most solved)
- No live chat
Interesting facts
- Medium-sized casino popular in Australia
Author & Guarantor: Matej Novota
Last updated:
28 Sep 2021
Anything incorrect or missing?
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BlackDiamondCasino bonuses
Browse all bonuses offered by BlackDiamondCasino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews of BlackDiamondCasino
This is a place to share experience with BlackDiamondCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
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Safety Index of BlackDiamondCasino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BlackDiamondCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The Safety Index of this casino was calculated based on our research and data collected by our casino review team.
Learn more about casino review methodology
Important
Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
Unfair terms and conditions
- This casino applies withdrawal limits to winnings from progressive jackpots.
Other factors
- No customer support
- Zombie casino: you will not be able to get in touch with anyone at this casino
Complaints about BlackDiamondCasino and related casinos (58)
58All0Opened14Not solved10Solved34Rejected
Complaints directly about BlackDiamondCasino
Resolved
Our verdict
Submitted:
11 Nov 2020
Case closed
Disputed amount: €3,660
Resolved
Our verdict
Submitted:
20 Jul 2020
Case closed
Disputed amount: €2,900
Case closed
Our verdict
Submitted:
10 Jun 2020
Unjustified complaint
Disputed amount: €2,100
Case closed
Our verdict
Submitted:
09 Jun 2020
Player stopped responding
Disputed amount: €500
Case closed
Our verdict
Submitted:
20 May 2020
Player stopped responding
Disputed amount: €391
Case closed
Our verdict
Submitted:
06 May 2020
Player stopped responding
Disputed amount: €500
Complaints about related Box 24 Casino (Same management)
Complaints about related Spartan Slots Casino (Same management)
Show more complaints (+16)
BlackDiamondCasino Discussion
Discuss anything related to BlackDiamondCasino with other players, share your opinion, or get answers to your questions.
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BlackDiamondCasino payment methods
Browse an overview of payment methods supported by BlackDiamondCasino, along with related limits and fees associated with transactions to or from your casino account.
| Payment Method | Deposit Limits & fees | Withdrawal Limits & fees | Withdrawal Time | More info | |
|---|---|---|---|---|---|
 | Neteller |
$10 ARS
- ? |
$50 ARS
- ? | - | How to use Neteller |
 | Skrill |
$10 ARS
- ? |
$50 ARS
- ? | - | How to use Skrill |
 | PaySafeCard |
$10 ARS
- ? | Not Available | - | How to use PaySafeCard |
 | Payz (ecoPayz) |
$10
- ? |
$50
- ? | - | |
 | Mastercard |
$10
- ? | Not Available | - | |
 | VISA |
$10
- ? | Not Available | - | |
 | Sofort Banking |
$10 ARS
- ? | Not Available | - | How to use Sofort Banking |
 | Neosurf |
$10
- ? | Not Available | - | |
 | American Express |
$10
- ? | Not Available | - | |
 | eChecks | Not Available |
$100 ARS
- ? Fee: $20 ARS | 3 - 5 days | |
 | Bitcoin (BTC) |
$10
- Unlimited
|
$30
- ? | - | |
 | AstroPay |
$10 ARS
- ? | Not Available | - | |
 | Easy EFT |
$10 ARS
- ? | Not Available | - | |
 | Flexepin |
$10 ARS
- ? | Not Available | - | |
 | Ethereum (ETH) |
$10
- Unlimited
|
Can$30
- ? | - | How to use Ethereum (ETH) |
 | Bitcoin Cash (BCH) |
$10
- Unlimited
|
Can$30
- ? | - | |
 | Tether (USDT) |
$10
- Unlimited
|
Can$30
- ? | - | |
 | TrueUSD (TUSD) |
$10
- Unlimited
|
Can$30
- ? | - | |
 | Litecoin (LTC) |
$10
- Unlimited
|
$30
- ? | - | |
 | Check (Cheque) | Not Available |
$300 ARS
- ? Fee: $20 ARS | 3 - 5 days | |
 | Bank wire | Not Available |
$500
- ? Fee: $29 | 5 - 15 days | |
 | Tron (TRX) |
$10
- Unlimited
|
Can$30
- ? | - | |
 | Cashlib |
$10 ARS
- ? | Not Available | - |
Currencies
USD,CAD,EUR,ARS,AUD,BRL,TND,ZAR
