Black Lotus Casino - Player’s winnings have been cancelled.

This casino does not pay out your winnings, beware of their tactics. I have played thousands of dollars, completed all play-trough requirements and they will not pay it out! I filed a complaint with the FBI.

when you call out their customer service they do not respond. BEWARE AND DO NOT PLAY HERE.

Dear Brandonrlorenz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise which exact bonus you have activated and played? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I just responded via email with all the screenshots. I feel like I have been totally taken advantage of and defrauded by this casino… I expect my deposits back or my winnings. Hopefully you guys can help

Thank you, Brandonrlorenz, for the forwardes screenshots. Based on one of them, I learned that your winnings were capped due to the maximum cashout rule related to No Deposit bonuses.

Could you please advise if your winnings were accumulated from a free promotional offer? I understand that you deposited many times into your casino account but please bear in mind that if your winnings came from a free bonus, there is a maximum cashout applicable for all bonuses of that type.

in order to cash out my winnings I had to play through 36,000$ in bets, in which I did…

I understand that, but was it a free bonus, please?

Dear Brandonrlorenz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

This was a bonus match deposit. I deposited a couple hundred dollars and got a bonus along with it. I won the cash using my actual cash however since a bonus was redeemed with the cash they don’t let you withdrawal it. Why would you ever want to claim a bonus if this is the case? It is unfair… it is not advertised this way and is ultimately misleading. The only thing it stated when I went to withdraw my money was that I needed to complete 36,000 in playthrough, in which I did. I went to withdraw the money, within the screenshots you see that was completed. They only gave me the stated money… then kept the rest and now I have a 0 balance. I am so utterly disappointed and feel like I was defrauded by this casino. They don’t respond back, and hide behind the computer. This website is totally misleading and should be banned so other people aren’t taken advantage of

Thank you, Brandonrlorenz, for your reply. Could you please advise the following?:

• how much winnings you accumulated?
• how much was your last deposit?
• which exact bonus you redeemed (please forward its link)
• how much you were able is the maximum cashout?

Do I understand correctly that all the winnings were voided?

Dear Brandonrlorenz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.