Black Lotus Casino Review

The player from the United States had his winnings voided by the casino due to unknown reasons. Although the casino replied in the thread, the complaint was later closed as unresolved because the casino had not provided us with sufficient answers and/or additional evidence regarding the issue despite several repeated requests.

The player from the United States has struggled with withdrawal issues for 3 weeks with several banking difficulties. Her first bank didn't accept wire transfers according to the casino, she had to sign up for one of their approved banks, but all her attempts to get her withdrawal to the new bank account have failed. The issue has been resolved successfully.

The player from the US completed a bonus requirement and tried to withdraw $1,200 in winnings. However, the casino operator stated that $300 was being deducted due to the bonus situation. The player is seeking full withdrawal, claiming that she fully completed the bonus requirement. After studying casino rules, it has come to light that maximum possible winnings could be 1000$ which player has received. Therefore, complaint has been considered resolved.

The player's deposit has not arrived in his casino account for more than 2 weeks. There was no response from the casino so the complaint was closed as 'unresolved'. Shortly after, the casino requested that the complaint be reopened and stated that the deposited amount had been credited to the player's account. This was confirmed by the player so the complaint was reclassified as 'resolved'.

The player from the United States had her winnings from a free play capped. After a closer examination, we ended up rejecting this complaint as unjustified. We have reviewed the case internally and decided to reopen it.

The player from the United States had his bonus winnings capped. Based on all gathered information, the complaint was rejected - the casino limits a maximum amount for withdrawal from bonuses with a multiplier higher than 100% of a deposit amount (4.55 in this case). Although the player considered the casino's decision and terms not fair, we accept the maximum cashout from the bonus and the casino's decision to pay the player the maximum amount stated in its terms and conditions.

The player from United States is experiencing difficulties withdrawing their winnings due to active bonus balance. We rejected the complaint because the player didn't respond to our messages and questions.

The player from US had his winnings from a bonus reduced probably due to maximal cashout restriction. Before the player stopped responding, he also indicated, that this complaint might not even be about his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States deposited funds to his gaming account via Bitcoin, but the funds seemed to be lost. The casino was notified about the player's complaint and a month later, the missing funds were credited to the his account. The complaint was closed as 'resolved'.

The player from United States had her winnings cancelled due to a rule forbidding a redemption of multiple consecutive Free Bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'KARMOND7985' deposited 90$ via bitcoin and won 1800$. They wanted to withdraw 1500$ and sent the requested documents for the KYC process. After verifying the documents, the player was told that they would get the winnings within 48 hours, however, the player claimed they hadn't received anything and the withdrawal amount was staying in the player's coinbase account as unconfirmed. There were no further updates since then.

The player 'DIZTRAUGHT', from Arizona, wanted to withdraw $800, however, for a long time he couldn't get the money even though the support said that it would take maximum of 3-4 days (claiming of the player). There were no further updates since then.

The player complains that his bank is not able to process his withdrawals via checks due to no funds in the casino’s bank account. He contacted the casino explaining his issue, but didn’t receive any response.

The player had requested a withdrawal of 953€ in Fone casino which later became a BlackLotsu casino. Once the player activated his account, his balance ended up being a zero. The casino promised that he will receive his withdrawal from Fone casino but after a month of waiting, the money still didn't arrive. The casino has refused to communicate with the mediator and the complaint remained unresolved.

After the player Shorty035 requested a withdrawal and sent all the documents for verification, the casino refused to pay her the winning due to a duplicate account accusation. She asked the casino to send or show her a proof, but they never did. She didn't receive any money and there is no further information available.

The player from the United States deposited money into their casino account but the funds seemed to be lost. The casino stated that they were looking into the issue. Shortly after this, the player's deposit was credited to their account and the issue was resolved.

The player from the US accumulated her winnings with a bonus. Later the casino reduced the winnings due to a maximum cashout limit. Since the casino decided to pay the player in full, we closed the case as 'solved'.

The player from North Carolina faced issues withdrawing winnings of $1,760 after requesting a withdrawal seven weeks prior. Despite the casino's claim that the money had been wired, the player had not received it and was unable to obtain the necessary IMAD number requested by their bank to resolve the issue. After intervention from the Complaints Team, it was confirmed that the wire transfer had been received successfully. The complaint was marked as resolved in the system, and the player was encouraged to reach out for future assistance if needed.

The player from the United States is experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The only payment method available to the player is to withdraw via Bitcoin, but the player is experiencing an issue when trying to enter their wallet address. The form does not seem to allow enough characters to be entered. The casino did not respond to this complaint so it was closed as 'unresolved'. The casino requested that the complaint be reopened as the payment had since been made to the player. The player confirmed that although they had experienced further issues, the matter was now resolved.

The player struggled to withdraw as the casino kept changing the payment condition. The player was informed that there is a rule in the casino's Terms and Conditions defining a ratio of deposits (crypto/fiat) that has to be met to be able to withdraw the funds via BTC. The player confirmed that this issue was resolved and informed us about a new issue of non-credited deposits. Although he knew about the issue, he kept depositing to the casino and making it impossible to solve the problem, while he was able to resolve it directly with the casino's Customer Support. Since the main issue was resolved and the player stopped responding, we consider the complaint resolved.

The player from United States had their winnings cancelled and account suspended due to accusation of fraudulent activities. The issue was successfully resolved, the player eventually received their winnings with a delay.

The player from United States has been anticipating instant withdrawal transfers. Unfortunately, the transaction takes longer than it was advertised. The issue was eventually resolved, the player received his winnings.

The player from the United States won $5000 in a casino. After receiving half of the amount, the casino voided the remaining when he tried to cash out the next week. The issue has been resolved successfully.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Lather, the player confirmed that the case was resolved.