The player from Germany had faced withdrawal issues after fulfilling bonus conditions. The casino had declined his withdrawal of 1690 euros, citing non-recreational gameplay, and returned his initial deposit of 200 euros. The player had disputed the casino's decision and requested an investigation. However, we had decided not to proceed with the case due to the player's history of similar issues and evidence of rule abuse. The player's request for further investigation was declined, and the complaint was rejected.
Black Lion Casino - Player's withdrawal was confiscated over a non-recreational gameplay claim.
Amount: €1,690
Black Lion Casino
Safety Index:Fresh casinoSafety Index
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6.8
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Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Sensitive attachment
Sensitive attachment
8 months ago
Translation
I deposited 200 euros on May 21st for a 100 percent bonus.
I received this bonus offer via email.
After I had fulfilled the sales conditions, I was able to request a withdrawal of 1690 euros.
Today on May 23rd I received this email:
Dear J***,
We would like to inform you that your latest withdrawal has been declined. A review of your activity has found that your latest session does not qualify as recreational gameplay. Therefore, the following clause of our Bonus Terms has been applied:
1.11 Bonuses offered by Blacklioncasino.com are for genuine recreational players only. Abuse of bonuses offered will not be tolerated. We reserve the right to investigate, cancel, suspend or lock an account if bonus abuse is suspected. In case of abuse, all bonus and game activity as well as subsequent winnings will be forfeited and the deposit returned.
The bonus and bonus winnings have accordingly been removed, and your initial deposit of 200 EUR has been returned to your gaming balance.
Thank you for your understanding.
Respectfully,
BlackLion Casino Finance
The casino cancelled the payout and I got my deposit of 200 euros back.
I cannot agree with the casino's position.
I have adhered to all bonus conditions,
If the casino thinks I'm not a recreational player then they shouldn't send me any more bonus offers.
I consider it a fraud to cancel the payment of 1690 euros now.
I feel cheated and ask casino guru for help.
I am fully verified and it was not my first withdrawal
Edited by a Casino Guru admin
Automatic translation:
Public
Public
8 months ago
Dear fowi30,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.
However, it's important to note that this isn't the first complaint we've received from you regarding a similar issue. In the past, you've been accused by casinos of colluding with other players and engaging in bonus abuse. Due to this pattern, we regret to inform you that we will not be proceeding with your current case.
Our comprehensive investigation revealed connections between you and other users on our platform. Additionally, supporting evidence from multiple casinos has consistently shown that your complaints were unjustified.
We kindly request that you refrain from submitting further complaints related to these issues in the future. Our decision is based not only on the evidence from your previous cases but also on our internal investigation.
While we are here to assist users who have been falsely accused by casinos and had their winnings unjustly confiscated, we do not believe your case falls under this category at this time.
We wish you the best of luck and strongly advise you to avoid any prohibited actions in casinos, as Casino.Guru will not be able to assist you further for the time being.
Best regards,
Veronika
Public
Public
8 months ago
Translation
In this case, there is no cooperation with other players and the casino does not accuse me of it.
it just doesn't pay out and claims I'm not a recreational player
I don't understand you. My last complaint which I opened with Bluvegas a week ago was also processed, so why not now all of a sudden?
I also have many complaints at casino guru where I was right and I was able to successfully receive my money
I ask you again politely to process this complaint
I did not cheat in this case and won with honest means
Edited
Automatic translation:
Public
Public
8 months ago
We evaluate each complaint we receive individually, and after careful consideration, we have decided not to continue with the investigation in this case. Following our internal review, it has become apparent that you do not fit the profile of a recreational player.
We are committed to assisting players who inadvertently make mistakes while engaging with online casinos. However, due to the history of rule abuse and circumvention that you have in your previous complaints, we have chosen to allocate our time and resources to those players who do not knowingly misuse casino policies.
We understand this decision may be disappointing, and we apologize for any inconvenience it may cause.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.
Best regards
Veronika
