Bizzo Casino - Player’s withdrawal request flagged as fraud.

I play at this casino and won allot of money. now they stop replying.

Not pay me back money.

" Hello Chaimongkhon Saiphin!

We are pleased to let you know that your account is fully verified now. Thank you for your cooperation!"

Then i withdraw I get my name is fraud. I just win money.

Dear chaislots2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was 600 euro and i not used bonus

" Our security department has identified activity in your account, which is considered as fraud.

In this regard, your account has been closed and all funds have been confiscated."

they send this and nothing else and no no reply

i won on slots

Thank you very much, chaislots2001, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you chaislots2001 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bizzo Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Hey! We apologize for the delay in responding, we are happy to explain the case. 

The player in question has been observed to have some strange activity. During the investigation, which was carried out by our AML department, a decision was made to close the player and confiscate the funds. These actions were carried out based on the Bizzo Casino terms and conditions: 

The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.

Thank you very much for the update Bizzo Casino representative. Would it be possible to provide more detailed information about the reasoning behind this decision? You can forward any supporting evidence to my email (peter.c@casino.guru) and all information shall be kept confidential. Thank you in advance for your cooperation!

Good afternoon Peter,

Following GDPR rules, we cannot provide screenshots of players' game sessions or transactions without their consent.

If the player himself provides screenshots in the public access, we are ready to comment on the merits of the fraud. We appreciate your understanding and co-operation in this matter and would like to note that we are always ready to co-operate in resolving any situation.

Yes show please. I don't care. I not break rule

Dear Bizzo Casino, do we need any written approval from the player for you to be able to share this information or is this response from the player enough for you to be able to share the information? Thank you in advance!

Hello,

We would appreciate it if the player could provide his Skrill statement. This would be helpful to us to provide additional comments. 

Your help with this is important to us and we are ready to help you resolve any questions or issues you may encounter. Thank you for your co-operation!

Sorry I can. Why you not provide proof? like you said you confiscate for nothing?

Dear chaislots2001, if you do not provide the requested documents we will take it as noncooperation from your side and subsequently reject your complaint. Please understand the casino can request additional verification in situations like these. Thank you for your understanding!

I uploaded skrill history that the Casino asked for on the 13th of March in my Casino account so not sure why they are asking for something they had 2 months ago.

Thank you for the update chaislots2001. Dear Bizzo Casino is there anything other needed for the verification process? Thank you in advance!

Still have no access to my account to withdraw.

Hello!

We are discussing the possibility of providing a Skrill statement on the Casinoguru website for us to comment on. As mentioned, due to GDPR rules we cannot provide sensitive information ourselves.

Dear chaislots2001,

We would be grateful if you could provide the statement here.

Above is the email proof that i sent Bizzo Skrill transactions in March. I am now sending this to Bizzo support email the Skrill transactions as it will not upload on here.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter,

Could you please send us the Skrill statement you received from the player? This information will help us to comment on the situation in more detail. Please send the statement to our email.

Thank you for your co-operation.

I have not received the statement either, dear chaislots2001 would it be possible to forward the statement to my email (peter.c@casino.guru) and I shall forward it to the casino representative? Thank you in advance for your cooperation!

Dear chaislots2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.