Bizzo Casino - Player's withdrawal delayed due to excessive document requests.

Good day,

Bizzo casino don't wont to procced with withdrawal. When i try to withdrawal they ask a plenty of pictures and documents what i have sanded but they still wonts more and more, it looks like they try to find any reason to not pay out! I have 6485 EUR in account and they don't allow to withdrawal any amount. Now they ask for picture with me my ID and house address where i registered, but my house don't have street name on it, and I'm at business try writ now in Illulissat, Greenland. I live in Nuuk. I have ordered proof of address from local authorities.

Please help me to get my money!

Dear artur.kilbin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please specify which address you provided in the registration form and which is indicated in your player profile?
• Is the address in your casino profile the same as the address on your ID?
• Was your gaming activity in the place you indicated in the casino profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Is your business trip preventing you from returning home in the foreseeable future?

Is returning home later and completing verification later not a valid option for you?

Good day,

Yes i will be back at home in Nuuk in next few weeks. But Casino don't answered about it anything they ask me to withdrawal all money what is on account and then block my account. Withdrawal was submitted at 16.04 but i don't received it jet. Hope at least it gone to happen.

If your payout hasn't been processed yet , please forward your recent communication with the casino to my email at tomas@casino.guru

I'll await your reply.

Good day,

I have some updates about my case.

Bizzo casino has approved to me some withdrawals, 1500 Eur and 1485Eur, which i can confirm that i have received.

On my Bizzo account has 3500Eur and I am still waiting for updates.

That's great news. Please let me know if the cashout of the remaining winnings was also paid out, or if you require further assistance.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear artur.kilbin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day.

Still waiting for withdrawal.

Thank you very much, artur.kilbin, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear artur.kilbin, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Bizzo Casino representative to join this conversation. 

Dear Bizzo Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello!

We are happy to let you know that player winnings have been successfully processed. Thank you for playing and trusting our casino.

If you have further questions or need assistance, our support team is always ready to help you.

Thank you Bizzo Casino for your reply.

Dear artur.kilbin,

can you please confirm whether you have received your funds?

Good day.

Yes I confirm that I recieve all funds.

Thank you for support and successfull resolution.

BR

Arturs

Thank you, artur.kilbin, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Katarina