Bizzo Casino - Player's withdrawal delayed due to excessive document requests.

Good day,

Bizzo casino don't wont to procced with withdrawal. When i try to withdrawal they ask a plenty of pictures and documents what i have sanded but they still wonts more and more, it looks like they try to find any reason to not pay out! I have 6485 EUR in account and they don't allow to withdrawal any amount. Now they ask for picture with me my ID and house address where i registered, but my house don't have street name on it, and I'm at business try writ now in Illulissat, Greenland. I live in Nuuk. I have ordered proof of address from local authorities.

Please help me to get my money!

Dear artur.kilbin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please specify which address you provided in the registration form and which is indicated in your player profile?
• Is the address in your casino profile the same as the address on your ID?
• Was your gaming activity in the place you indicated in the casino profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Is your business trip preventing you from returning home in the foreseeable future?

Is returning home later and completing verification later not a valid option for you?

Good day,

Yes i will be back at home in Nuuk in next few weeks. But Casino don't answered about it anything they ask me to withdrawal all money what is on account and then block my account. Withdrawal was submitted at 16.04 but i don't received it jet. Hope at least it gone to happen.

If your payout hasn't been processed yet , please forward your recent communication with the casino to my email at tomas@casino.guru

I'll await your reply.

Good day,

I have some updates about my case.

Bizzo casino has approved to me some withdrawals, 1500 Eur and 1485Eur, which i can confirm that i have received.

On my Bizzo account has 3500Eur and I am still waiting for updates.