The Australian player had used a birthday bonus to win $8000 at an online casino. She insisted she had met all wagering requirements. However, the casino claimed she had violated the rules by placing large bets on live games and hence, had refused to pay out the winnings. The player argued that her bets on roulette, which had exceeded the allowed maximum, did not count towards the wagering requirements, as confirmed by the casino's live help desk. Despite this, her winnings were confiscated. We had attempted to resolve the issue by contacting the casino but received no response. Consequently, the complaint was marked as 'unresolved', potentially affecting the casino's rating negatively. The player was advised to contact the Antillephone Gaming Authority for further assistance.