Bizzo Casino - Player's tournament winnings have not been credited.

Good afternoon, on September 22, I was playing on the slots and decided to participate in the ongoing tournament, where I was one of the winners. I was supposed to receive a prize of 50 euros, which was due to be deposited into my casino account within 72 hours. However, as the days went on, I continued to win other prizes from the same tournament, which were also set to be deposited into my casino account after 72 hours. When these deposits were not made, I contacted the casino's support team and was asked to wait another 72 hours. Unfortunately, this wait time passed and I still received nothing. So, I got in touch with the casino again and I was told that the tournament provider had not yet released the list of winners. But, when I received the message saying I had won, it stated that within 72 hours I would receive the prize in my bizzo account. Can you help me investigate this situation?

Dear Simba1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which tournament you participated in?
• Could you please forward any relevant communication between you and the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, you can consider the complaint as closed, the casino paid the prizes today. Thank you

Dear Simba1990,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru