Hyvää iltapäivää, 22. syyskuuta pelasin kolikkopeleillä ja päätin osallistua meneillään olevaan turnaukseen, jossa olin yksi voittajista. Minun piti saada 50 euron palkinto, joka oli määrä tallettaa kasinotililleni 72 tunnin sisällä. Kuitenkin päivien edetessä voitin edelleen muita palkintoja samasta turnauksesta, jotka myös oli määrä tallettaa kasinotililleni 72 tunnin kuluttua. Kun näitä talletuksia ei tehty, otin yhteyttä kasinon tukitiimiin ja minua pyydettiin odottamaan vielä 72 tuntia. Valitettavasti tämä odotusaika kului, enkä silti saanut mitään. Joten otin uudelleen yhteyttä kasinoon ja minulle kerrottiin, että turnauksen järjestäjä ei ollut vielä julkaissut voittajalistaa. Mutta kun sain viestin, jossa kerrottiin, että olin voittanut, siinä sanottiin, että 72 tunnin sisällä saan palkinnon bizzo-tililleni. Voitko auttaa minua tutkimaan tätä tilannetta?
Good afternoon, on September 22, I was playing on the slots and decided to participate in the ongoing tournament, where I was one of the winners. I was supposed to receive a prize of 50 euros, which was due to be deposited into my casino account within 72 hours. However, as the days went on, I continued to win other prizes from the same tournament, which were also set to be deposited into my casino account after 72 hours. When these deposits were not made, I contacted the casino's support team and was asked to wait another 72 hours. Unfortunately, this wait time passed and I still received nothing. So, I got in touch with the casino again and I was told that the tournament provider had not yet released the list of winners. But, when I received the message saying I had won, it stated that within 72 hours I would receive the prize in my bizzo account. Can you help me investigate this situation?
Boa tarde no passado dia 22 de setembro estava a jogar nas slots e participei no torneio que estava a decorrer entretanto fui uma das vencedoras, ganhei 50 euros o qual iria ser depositado na conta do casino dentro de 72h, passado alguns dia fui ganhando outros prémios do mesmo torneio que iriam ser depositados na conta do casino passado 72h. Como nunca depositaram entrei em contacto com o suporte do casino e pediram me para aguardar mais 72h, passado o tempo não recebi nada e entrei outra vez em contacto com o casino e disseram me que o provedor do torneio ainda não tinha esporão a lista dos vencedores. Então quando recebi a mensagem a dizer que tinha ganho, dizia que dentro de 72h receberia na conta bizzo o dinheiro. Podem me ajudar a averiguar a situação?
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