The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
Bizzo Casino - Player’s struggling to complete the account verification.
Amount: €200
Bizzo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am one day in dispute with the casino to process the withdrawal because I have already submitted all account documents nib iban bi address, all requests, and cadino always refuses my transfer claiming that the address is not correct when I have already sent two proof showing that the registered address at the casino is 4440-819 and the current address is 4440-578, because it starts to frighten to send so much personal data to an unknown casino that I don't even know if it's fraud if you can use my data sent in the documents, I already explained to the casino the error and they continue to demand an address that does not exist because it is registered in error I changed the numbers from the old address to the current one when registering at the casino
Automatic translation:
Public
Public
2 years ago
Dear Claudia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that you have submitted wrong address when registering your casino account?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Claudia,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
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2 years ago
Translation
Additional comment from the player:
"Because they continued to have problems then they justified that there was another player with the same ip I sent prints of the conversation to support, either to the casino chat the answers did not match I took the money and gave up on the casino, I continue to say that the casino is fraud because they don't require so many problems to load it and they didn't give me a way to solve my problem to load it! what they demanded of me is to record photos of me with bi in hand all my data!
On your site I was not able to submit the answer!
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