HomeComplaintsBizzo Casino - Player’s struggling to complete account verification.

Bizzo Casino - Player’s struggling to complete account verification.

Amount: €1,000

Bizzo Casino
Safety Index:Below average
Submitted: 26 Oct 2021 | Resolved : 11 Nov 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany was complaining about the lengthy and complicated verification process. The player later passed the verification process and requested a withdrawal. The complaint was closed as 'resolved' after the player confirmed she had received her winnings.

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2 years ago
Translation

Doesn't pay out, I've already uploaded some documents (bank statements, ID, etc.) and is not accepted, I'll have gambled everything away again soon, annoying 😡

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2 years ago

Dear bell2410,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

Do I understand correctly that you have played and lost your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Translation

I wanted to pay out 500, uploaded all the requested documents, canceled the payout, then gambled away 100 again, wanted to pay out again after uploading the required documents, canceled the payout, well now I'm at 300 euros and will probably gamble everything away again😡

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2 years ago

Thank you very much, bell2410, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Lastly, I strongly recommend staying away from your winnings as we won't be able to recover any lost funds.


PS: I have corrected the disputed amount from €400 to €300.

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2 years ago
Translation

Hello I'm trying to withdraw 1000 euros now, upload documents again, I'm curious what they'll think of and cancel it again


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2 years ago
Translation

file I'm curious whether it will be canceled again

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear bell2410,

I’ll be taking care of your complaint from now on. Thank you for the updates. I’ll contact the casino and try my best to resolve the issue as soon as possible.

 

I would like to invite Bizzo Casino to join this conversation and participate in the resolution of bell2410’s complaint.

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2 years ago
Translation

Hello I have disbursed, but have not yet received a bank account, I'll wait two more days and then I'll get back to greetings B *** Gerlinde

Edited by a Casino Guru admin
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2 years ago

Thank you, bell2410, for the update. I'm glad to hear there's been progress. Please let us know once you’ve received the payment or if there’s any other news regarding the issue. I’m setting the timer for 7 days.

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2 years ago
Translation

Payment received, thank you

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2 years ago

Thank you, bell2410, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru

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