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Doesn't pay out, I've already uploaded some documents (bank statements, ID, etc.) and is not accepted, I'll have gambled everything away again soon, annoying 😡

Zahlt nicht aus, habe schon einige Dokumente hochgeladen (kontoauszüge, Ausweis usw.)und wird nicht akzeptiert, werd schon bald alles verspielt haben wieder, ärgerlich 😡

Dear bell2410,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

Do I understand correctly that you have played and lost your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I wanted to pay out 500, uploaded all the requested documents, canceled the payout, then gambled away 100 again, wanted to pay out again after uploading the required documents, canceled the payout, well now I'm at 300 euros and will probably gamble everything away again😡

Wollte 500 auszahlen, habe alle verlangten Dokumente hochgeladen, Auszahlung storniert, dann wieder 100 verspielt, wollte wieder auszahlen nach hochladen von geforderten Dokumenten ,Auszahlung storniert, naja jetz bin ich bei 300 Euro und werde wohl alles wieder verspielen😡

Thank you very much, bell2410, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Lastly, I strongly recommend staying away from your winnings as we won't be able to recover any lost funds.

PS: I have corrected the disputed amount from €400 to €300.

Hello I'm trying to withdraw 1000 euros now, upload documents again, I'm curious what they'll think of and cancel it again

Hallo versuche jetzt 1000 Euro auszahlen zu lassen, lade nochmals Dokumente hoch , bin gespannt was denen dann noch einfällt und es wieder zu stornieren

I'm curious whether it will be canceled again

Bin gespannt ob es wieder storniert wird

Dear bell2410,

I’ll be taking care of your complaint from now on. Thank you for the updates. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Bizzo Casino to join this conversation and participate in the resolution of bell2410’s complaint.

Hello I have disbursed, but have not yet received a bank account, I'll wait two more days and then I'll get back to greetings B *** Gerlinde

Hallo habe zwar auszahlungsbetättigung, bekommen aber bis jetzt noch nicht auf bank , ich warte noch zwei Tage und melde mich dann wieder Gruß B*** Gerlinde

Thank you, bell2410, for the update. I'm glad to hear there's been progress. Please let us know once you’ve received the payment or if there’s any other news regarding the issue. I’m setting the timer for 7 days.

Payment received, thank you

Zahlung erhalten, Dankeschön

Thank you, bell2410, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru